Who is Sana Labs? At Sana Labs, we are global leaders in applying AI to revolutionize corporate learning. Our platform, Sana, transforms learning into a continuous, engaging, and personalized experience for Fortune 500 and 2000 companies worldwide. Why We Need You We’re looking for a Technical Support and Coordinator who is passionate about technology, problem-solving, and working closely with customers to deliver exceptional results. In this role, you’ll guide new customers through their onboarding journey, ensuring seamless setup and support from project kick-off to go-live. You’ll collaborate with internal and external stakeholders, translating technical needs into simple, actionable solutions while delivering world-class service. Positions available • 2x Technical Support & Coordinator (Remote, must be available during EST/US hours) • 2x Technical Support & Coordinator (Remote, must be available during CET/European hours) • 2x Technical Support & Coordinator (Remote, must be available during CET hours for training to then move to SYD hours) All roles start part time with potential to go full time within 1-3 months Key Responsibilities • Partner with customers to ensure they get the most out of our learning software. • Solving technical issues and providing timely resolutions to enhance user experience. • Coordinate and lead customer meetings, trainings, and support sessions. • Provide clear instructions and guidance to stakeholders, ensuring deadlines are met. • Proactively track project progress, scheduling meetings and preparing agendas. • Respond to customer queries, troubleshoot issues, and relay feedback to internal teams. • Serve as a problem-solver and a point of contact, ensuring customer success. What You Bring • A passion for technology and a strong drive to learn. • Outstanding communication skills, with the ability to simplify technical topics. • A proactive, solution-oriented mindset, with a focus on collaboration. • Exceptional organizational skills, balancing multiple projects and priorities. • Written fluency in English and confidence working with customers. Must-Haves • 2+ years of experience in project coordination, customer support, or related roles. • A growth mindset and eagerness to take on new challenges. • Ability to work to deadlines and iterate quickly on feedback. Bonus: • Led a team and developed Standard Operating Procedures (SOPs) • Has experience with xAPI, SSO, SCIM Job Types: Full-time, Part-time Pay: $16.00 - $20.00 per hour Expected hours: 10 – 40 per week Schedule: • Monday to Friday Work Location: Remote Apply Job!