Sr Technical Consultant- ITSM, HAM,SAM, SPM
Location: Remote (25% travel)
Duration: 6 Months
Key Responsibilities:
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, HAM, SAM, SPM, and other ServiceNow applications.
Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
HAM and SAM Implementation experience is must.