Job title: Specialist - Software Engineering in Portsmouth, NH at LTIMindtree Company: LTIMindtree Job description : Job Description: Job overview: The L1 / L2 Support Technician is the first point of contact for clients experiencing technical issues with Java and Spring based applications. This role involves providing 247 support to ensure uninterrupted service and quick resolution of technical problems. Coordinate with customers and offshore and make sure application is running without any issues Technical Skills (must have): Good knowledge of Java Spring boot frameworks microservices and AWS Strong problem-solving skills and attention to detail Excellent communication skills both written and verbal Ability to work in a support environment Respond promptly to client queries via phone email or chat Diagnose and troubleshoot basic technical issues related to Java and Spring applications Document support tickets including detailed issue descriptions and steps taken to resolve them Escalate complex issues to L3 support when necessary Monitor system performance and report any anomalies Provide regular updates to clients on the status of their issues Maintain knowledge base articles to assist in troubleshooting recurring issues Secondary Skills (good to have): Customer focused with the ability to manage client expectations effectively Experience with ticketing systems and support tools Knowledge Splunk Datadog New relic CA Workstation Skills: Mandatory Skills : API Gateway, Git, Java Microservices, Maven, Microservices, Postman, SpringBoot Good to Have Skills : JUNIT, Selenium Testing Automation, Swagger About Company: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 86,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit Expected salary : Location : Portsmouth, NH Job date : Sun, 18 May 2025 04:51:58 GMT Apply for the job now! Apply for this job