WHAT YOU WILL BE DOING Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions ● Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents ● Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures ● Identify, debug and troubleshoot break fix issues and take it to a resolution ● Respond and resolve issues within agreed service levels ● Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings WHAT YOU BRING Strong Domain knowledge in Identity and Access Management (IAM) ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM ● Knowledge and experience in invoking REST/SOAP web services using tools such as Postman ● Database : Extensive experience in database operations & SQL ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy) ● Basic knowledge of operating systems such as Linux, Unix & windows ● Prior experience integrating with any SSO providers ● Experience working with global Customers and strong customer focus ● Excellent written and verbal communication skills ● Keywords: Cloud, Java, Scripting, Linux, SQL ● Minimum 5 years experience in implementing various IGA solutions