Job Description:
• Customization & Configuration: Design and build scalable solutions in Salesforce and a PRM using Flows, validation rules, and other declarative tools to support partner lifecycle management.
• PRM Ownership: Configure and optimize partner portal experiences, partner account hierarchies, deal registration processes, and partner user management.
• Partner Attribution & Tracking: Build and maintain systems for accurate partner attribution across the opportunity lifecycle, ensuring proper tracking of partner-sourced and partner-influenced deals for commission calculation and performance reporting.
• Partner Data Management: Monitor and maintain data integrity for partner accounts, opportunities, and activities; execute regular data audits and manage updates across partner systems.
• System Optimization & Maintenance: Manage platform releases, assess impact on partner-facing functionality, and perform ongoing system performance improvements.
• Troubleshooting: Provide timely and effective troubleshooting for Salesforce and channel tool issues, resolving technical problems to minimize downtime and ensure continuous system performance.
• Cross-Functional Enablement: Collaborate with Channel Operations, Partnerships, Sales, and Marketing to translate business requirements into well-designed technical solutions that scale with partner growth.
• Stakeholder Communication: Serve as a trusted partner to stakeholders across channel teams by clearly communicating system capabilities, project progress, and technical trade-offs.
Requirements:
• 5+ years of Salesforce administration experience, with demonstrated expertise in declarative automation (Flows, Process Builder, validation rules, approval processes, etc.).
• Hands-on experience managing Partner Relationship Management (PRM) portal solutions.
• Preferred: Experience with Impartner platform and integrations.
• Deep understanding of Salesforce architecture, data modeling, and channel process alignment.
• Proven ability to translate business requirements into scalable and sustainable Salesforce solutions.
• Experience integrating Salesforce with third-party channel tools and maintaining system governance.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent stakeholder communication and relationship management skills—able to translate technical concepts into clear business language and build trust across functions.
• Salesforce Administrator certification preferred; Advanced Admin or Platform App Builder certifications a plus.
• Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.
Benefits:
• Industry-competitive salary and equity
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
• 16 weeks fully-paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• Commuter benefits for team members who report to the SF and NYC office
• Family planning benefits
• Matching 401(k) contribution with immediate vesting
• Flexible PTO policy, plus 80 hours of Sick Time
• 11 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!