Job Overview Join Acumatica, a leading innovator in cloud ERP, as a Senior SaaS Systems Engineer. We're seeking a highly skilled and experienced professional to play a critical role in the day-to-day operation of our SaaS delivery environments, ensuring reliability, scalability, and quality of service. As a key member of our team, you will have the opportunity to work with a wide range of platforms, programming languages, protocols, and web technologies to achieve maximum operational efficiency and deliver exceptional customer experiences. About Us At Acumatica, we empower small and mid-size businesses to unlock their potential and drive growth through our cloud business management software. Our culture is casual, high-energy, and passionate about our product and mission. We value work-life balance, efficiency, simplicity, and freakishly friendly customer service. As a company, we offer exceptional professional and financial growth potential, and we're committed to making a difference in the world. Key Responsibilities Monitor and optimize the production service delivery environment to ensure all services and applications are operating optimally and meeting Service Level Agreements (SLAs) Identify and solve problems affecting service delivery across all deployed applications, shared services, middleware, and databases/data stores Operate and maintain systems supporting the provisioning of new customers, applications, and features Provide insights on trends requiring proactive action to stay ahead of customers and corporate requirements Participate in software design and development processes to ensure maximum operational efficiency and architecture services Develop and deploy software configurations in Quality Assurance and Production environments Create tools and utilities to support the Operations organization and SaaS service delivery Deliver level 2/3 support for customer-initiated issues Maintain and improve the IT infrastructure, including servers, laptops/desktops, networks, and telecommunications Provide outstanding help desk support to employees Establish, maintain, and manage vendor relationships for hardware, software, and services Identify systems deficiencies and recommend solutions Document forecasts, plans, and resolutions for ongoing and future reference Innovate, promote, and drive the adoption of tools, technologies, policies, and procedures for continuous improvement Requirements 5+ years of corporate infrastructure experience 4+ years of experience in Windows environment administration Hyper-V experience 5+ years of experience evaluating, selecting, implementing, and integrating enterprise technologies 3+ years of experience with relational databases and SQL 3+ years of experience with AWS/Azure 3+ years of experience in scripting and programming 2+ years of experience with help desk, network connectivity, and telecommunications activities Preferred Technical Skills Automation using VB, PowerShell, or similar scripting technologies Deploying and managing virtualized infrastructure Familiarity with HTML, SCC, Java, and ASP.Net Who You Are Service-minded with a strong background in network troubleshooting, implementation, and VPN configuration A builder with experience planning, implementing, and supporting systems, and a desire to learn new applications and tools Results-oriented with excellent analytical and problem-solving abilities, and a focus on delivering results An effective communicator with outstanding verbal and written communication skills, and the ability to work with domestic and international customers and employees A team player with the ability to establish great rapport with people, and a track record of working successfully with customers and employees What We Offer Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. We offer a competitive salary range of $100,000-115,000 annually, depending on location and experience. Additionally, certain roles are eligible for annual bonuses, stock, and sales incentives based on individual performance. If you're a motivated and experienced professional looking for a new challenge, please apply now . Apply for this job