At arenaflex, we're not just a company - we're a community of innovators, thinkers, and doers who share a passion for delivering exceptional customer experiences. As a Senior Customer Success Manager, you'll be part of a small but growing team that's dedicated to promoting our cutting-edge solutions and growing customer relationships. If you're a seasoned professional with a knack for building strong connections and a drive to succeed, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the SAP Procure to Pay Solutions space, with over 40 million invoices processed worldwide. With 25 years of experience and 1,200 installations in 60 countries, we've established ourselves as a trusted partner for businesses seeking to increase efficiency, data accuracy, and mitigate risk. Our expertise extends beyond software solutions, as we're also the developers and integrators of our product, providing a unified and cohesive approach to business process digitization.
Our SAP-integrated software for intelligent data capture, workflow automation, and document management has revolutionized the way companies operate. By leveraging our industry-agnostic best practice solutions, businesses can configure workflows to resolve problems digitally, saving time and money. As an SAP Partner, we've implemented our software in Fortune 500 companies, and our customers have come to rely on us as their strategic partner for P2P Automation needs.
**What We Offer**
As a Senior Customer Success Manager at arenaflex, you'll enjoy a dynamic work environment that's perfect for professionals who thrive on challenge and collaboration. Here are just a few reasons why you'll love working with us:
* **State-of-the-art technology**: You'll have the opportunity to work with cutting-edge solutions that incorporate artificial intelligence and machine learning.
* **Young and dynamic team**: Our team is made up of talented individuals who are passionate about delivering exceptional customer experiences.
* **Learning opportunities**: You'll have the chance to develop new skills and work with amazing customers who are driving digital transformation in their industries.
* **Competitive compensation and benefits**: We offer a comprehensive package that includes a 401(k) plan, medical, dental, vision, and life insurance, as well as paid time off.
**Responsibilities**
As a Senior Customer Success Manager, your primary responsibilities will include:
* **Regular check-ins with customers**: You'll develop an open communication line with customers to ensure that concerns are promptly heard and addressed.
* **Presentations and demos**: You'll showcase our solutions to customers, highlighting their value and benefits.
* **Sales coordination**: You'll work closely with sales teams to coordinate efforts for services and license revenues.
* **Contract preparation**: You'll prepare and submit sales contracts, ensuring that all necessary documentation is complete and accurate.
* **Product value development**: You'll drive product value by identifying opportunities to upsell and cross-sell our solutions.
* **Trusted advisor relationships**: You'll develop trusted advisor relationships with executive sponsors, providing strategic guidance and support.
* **Reporting**: You'll prepare weekly and monthly reports to track customer success and identify areas for improvement.
**Qualifications**
To succeed in this role, you'll need:
* **3-5 years of experience** in a Financial (Accounts Payable), Technical, Business Administrative, or SAP FI/CO Analyst setting (Preferred).
* **Team spirit and the ability to take responsibility** for tasks (Required).
* **Strong written and communication skills** in English (Required).
* **The ability to adapt quickly** (Preferred).
* **Excellent communication, interpersonal, problem-solving, presentation, and organizational skills** (Required).
* **The ability to promote products and grow relationships** (Preferred).
**Schedule**
As a Senior Customer Success Manager, you'll work a standard Monday-to-Friday schedule, with 30-40 hours per week. You'll have the flexibility to work remotely, in-office, or in a hybrid arrangement that suits your needs.
**Additional Information**
* **US work authorization required**: We're unable to sponsor OPT-EAD, H1B, and TN visas at this time.
* **Confidentiality**: We'll keep all of your information confidential, in accordance with EEO guidelines.
**Ready to Join Our Team?**
If you're a motivated and results-driven professional who's passionate about delivering exceptional customer experiences, we want to hear from you! Apply today to join our dynamic team and make a lasting impact at arenaflex.