Job Description:
Pay Range: $65hr - $70hr
• The Salesforce Administrator will own the day-to-day administration and strategic evolution of the Salesforce Service Cloud platform supporting customer service operations.
• This role is responsible for configuration, automation, reporting, data integrity, and integration support, while collaborating closely with engineering teams and business stakeholders to deliver scalable, high-impact solutions.
Requirement/Must Have:
• Strong experience administering Salesforce Service Cloud.
• Experience with user management, configuration, workflows, custom objects, page layouts, and automation.
• Experience creating and maintaining reports, dashboards, and reporting infrastructure.
• Experience leading Salesforce-related projects from initiation to delivery.
• Experience ensuring data integrity, compliance, and platform security.
• Strong stakeholder communication and requirements gathering skills.
• Experience working cross-functionally with developers and engineering teams.
• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or related field.
Experience:
• Experience configuring workflows, automation, custom fields, and integrations within Salesforce Service Cloud.
• Experience integrating third-party tools (e.g., telephony/CTI platforms such as Amazon Connect).
• Experience conducting security reviews, release updates, and system health checks.
• Experience developing and maintaining technical documentation.
• Experience managing vendor relationships with Salesforce and other integrated platforms.
• Experience evaluating AI and automation capabilities within Salesforce ecosystem.
Responsibilities:
• Administer and optimize Salesforce Service Cloud for support operations.
• Configure workflows, layouts, custom fields, and integrations to enhance service efficiency.
• Assess system and process improvements to enhance productivity and customer satisfaction.
• Maintain data integrity, compliance, and platform security.
• Lead Salesforce projects including integrations, upgrades, and process improvements.
• Develop real-time and historical dashboards and reporting solutions.
• Gather requirements and deliver scalable solutions aligned with business goals.
• Serve as the primary communication point for Salesforce updates and enhancements.
• Maintain comprehensive technical documentation.
• Explore new technologies, especially in AI and automation, to enhance support capabilities.
• Collaborate with CX leadership to shape the Salesforce technology roadmap.
Strongly Preferred:
• Salesforce Certified Advanced Administrator (Admin II).
Nice to Have:
• Salesforce Certified Service Cloud Consultant or other Salesforce cloud certifications.
• Experience integrating Amazon Connect with Salesforce (telephony/CTI, call routing, screen-pop, call logging).
• Salesforce Certified Agentforce Specialist.
Skills:
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Project management and organizational skills.
• Ability to manage multiple initiatives simultaneously.
• Strong understanding of platform scalability and governance best practices.
Qualification And Education:
• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or related field required.
• Salesforce Advanced Administrator certification strongly preferred.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.