Representative I Titles

Harley-Davidson Financial Services (HDFS) is a subsidiary of Harley-Davidson, Inc. that offers financial products and services to motorcycle enthusiasts and dealerships. The Titles Representative I is responsible for ensuring that liens on loans are perfected and released properly, while providing exceptional customer service and handling title-related transactions. Responsibilities - Conducts basic analysis to be used in decision-making to ensure that liens on all loans are perfected and released properly - Interacts via written and verbal correspondence with dealers, customers, third party vendors, and state titling agencies (i.e. DMV, County Clerk etc.) - Enters Proof of payoff entry, queues and other tasks with Titles Reps II within 9 business days or receipt - Assists other Internal stakeholders on all levels with title related issues - Verifies and sorts mail, supporting documentation, validates information from the original funding package, state websites and our vendors - Handles phone calls to and from business partners and customers to verify and resolve outstanding liens or titles - Responsible for accurately updating account payoff information - Uses effective time management and ensures the dealer and rider experiences meet expectations - If onsite, manages the organization, storage and filling of title documents - Maintains a current awareness and understanding of appropriate banking laws, title laws and regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures Skills - High School Diploma or Equivalent Required - Typically requires less than 1 year of related experience - Experience with Microsoft Office and general computer knowledge - Ability to handle large volume of accounts and inquiries with efficiency and accuracy - Strong written and interpersonal communication skills - Proven problem-solving and decision-making abilities - Organizational skills with an attention to detail - Strong teamwork skills and the ability to interact effectively with staff of all levels - Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment - Knowledge of titling procedures and state regulations pertaining to titling and registration preferred - If on site Notary or become a notary within 1-2 years of employment Benefits - Bonus programs - Health insurance benefits - A 401k program - Onsite fitness centers - Employee discounts on products and accessories Company Overview - Harley-Davidson Financial Services is the most desirable motorcycle brand in the world. It was founded in 1992, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://www.myhdfs.com/.