Join our dynamic team at workwarp as a Remote Associate Systems Analyst - Security Clearance Required! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.   Description We are seeking an enthusiastic Associate Systems Analyst to join our team in supporting a government client. In this role, you will contribute to the Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for Army EM efforts across 80+ military installations worldwide... Candidates must possess an active DoD Secret Clearance and have a blend of education and experience demonstrating a solid understanding of IT service management, incident management, and problem resolution processes. If youÂre ready to be part of a dedicated team, we encourage you to apply today! Shift: 3rd Shift (Monday - Friday, 11:00 PM - 7:00 AM) Compensation and Benefits  Competitive salary based on experience  Health, dental, and vision insurance  Retirement savings plan  Paid time off  Flexible working hours Why you should apply for this position today This position offers a unique opportunity to support critical emergency management systems and make a difference across military installations globally. You will join a dedicated team, receive continuous training, and have the opportunity to grow your career in a supportive environment. Skills  Active DoD Secret Clearance  Strong written and verbal communication skills  Excellent troubleshooting and conflict resolution abilities  Flexibility to work varied hours and be on-call as needed  Knowledge of Emergency Management systems (E911, MWN, etc.) is a plus Responsibilities  Support the operation and maintenance of Defense EM Mass Warning Notification, E-911, and Audio Visual Notification Systems  Provide timely incident management services, adhering to SLA metrics  Document and troubleshoot technical questions and incidents from Emergency Responders  Address issues related to system performance, security incidents, and access problems  Train end-users on self-service resolution steps  Collaborate with Engineering, Security, and Systems Administration teams  Analyze and report on Service Level Performance against agreed SLAs  Administer and maintain the ticket management tool  Ensure compliance with applicable laws and regulations  Maintain standard operating procedures Qualifications  Active DoD Secret Clearance is required  Security+ CE certification (must be willing to obtain after starting)  Demonstrated experience with Service Delivery and Incident Management processes  Willingness to work 3rd shift: Wednesday to Sunday, 11:00 PM - 7:00 AM  Limited travel may be required (0 - 4 times per year) Education Requirements  BachelorÂs degree in Information Technology, Computer Science, or a related field is preferred Education Requirements Credential Category  IT Service Management or related certifications are a plus Experience Requirements  Familiarity with Emergency Management systems is preferred  Experience in IT service management and incident management processes Why work in Sterling, VA Sterling, VA offers a vibrant community with access to a wealth of cultural, recreational, and professional opportunities. The area is known for its proximity to Washington, D.C., providing easy access to numerous government and tech-related career paths, making it an ideal location for professionals in the Information Technology sector Apply Job!  Your Future Starts Here Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!