Join Our Team and Take Your Career to New Heights! We're seeking a highly motivated and tech-savvy Remote IT Support Technician to join our team at American Airlines. As a key member of our IT department, you will provide top-notch technical support to our employees, ensuring seamless operations and exceptional customer experiences. If you're passionate about technology and delivering outstanding service, we want to hear from you! Job Summary: Provide technical support for end-user computing, including software and hardware installations, upgrades, and maintenance of PC desktop/laptop systems and peripherals. Resolve and close tickets/work orders supporting end-user desktops and peripherals. Collaborate with various departments to troubleshoot and resolve system-related issues. Remotely diagnose and resolve issues using remote tools. Install and configure local and network-based printers. Perform preventative maintenance and other duties as required. Requirements: Associate's or Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience/training. 2+ years of hands-on IT experience supporting and resolving various PC desktop software and hardware issues. Firsthand experience supporting PCs in a Windows/TCPIP environment. A+ certification and MCSE/MCP are a plus. General knowledge of all Windows-based operating systems, including Windows 10. Ability to work independently and act in a collaborative, team-based environment. Must be able to lift up to 50 lbs. What We Offer: Competitive salary: $30-$35/hour. Travel benefits: Explore the world with access to 365 destinations on over 6,800 daily flights across our global network. Health benefits: Comprehensive health, dental, prescription, and vision benefits to keep you and your loved ones healthy. Wellness programs: Tools, resources, and support to help you be your best self. 401(k) program: Available upon enrollment, with employer contributions available after one year. Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. Join Our Inclusive Team: At American Airlines, we celebrate diversity and inclusion. Our 20+ Employee Business Resource Groups connect our employees with our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating a welcoming workplace that reflects our diverse world. Apply Now: If you're ready to take your career to new heights and be part of a dynamic team, apply now! Even if you don't feel like a perfect match, we'd still love to hear from you. Apply for this job