Unlock a rewarding career with Workwarp as a Remote IT Support Specialist! We're passionate about flexibility and offer a hybrid role that balances remote work with collaboration. As a key member of our IT support team, you'll leverage your diverse skillset to drive success and enjoy a competitive salary, comprehensive benefits, and a dynamic work environment. We're seeking a customer-focused Tier 1 Helpdesk Technician to provide top-notch technical assistance to our end-users. As the first point of contact, you'll respond to incoming support requests, troubleshoot basic issues, and escalate complex cases to higher-tier support as needed. If you thrive in fast-paced environments and possess strong communication skills, technical aptitude, and a passion for delivering exceptional customer experiences, we want to hear from you! Job Highlights: Fully remote work arrangement Competitive hourly rate: $18 per hour Temporary to hire position with benefits available during the temporary period Opportunity to work with a cutting-edge call center helpdesk support team Key Responsibilities: Answer, assess, and prioritize incoming helpdesk requests via phone, email, and ticketing systems Troubleshoot common IT issues, including hardware, software, and connectivity problems, following established procedures and workflows Resolve technical issues at the Tier 1 level and provide clear instructions or documentation to users Escalate unresolved issues to Tier 2 or other relevant IT support levels with complete and detailed documentation of steps taken Maintain accurate records of issue details, actions taken, and resolutions in the ticketing system Contribute to the helpdesk knowledge base by documenting common issues and solutions Requirements: High school diploma or GED required; Associate's degree or IT certifications preferred 1-2 years of experience in IT support; previous helpdesk experience is a plus Basic understanding of computer systems, mobile devices, and technical troubleshooting Familiarity with Windows Operating System and remote desktop tools Knowledge of ticketing systems; Service Now experience is preferred Strong verbal and written communication skills Ability to work independently and manage time effectively We're an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Ready to Join Our Team? If you're passionate about delivering exceptional IT support and are looking for a dynamic work environment, apply today and let's build the future together! Apply Now Apply for this job