We are seeking a highly skilled and customer-focused Remote IT Support Desk Engineer I to join our managed services team. As a key member of our team, you will provide top-notch IT support to multiple clients, ensuring seamless operations and exceptional customer satisfaction. If you have a passion for technology, excellent communication skills, and a drive to deliver outstanding results, we want to hear from you! Job Summary: In this exciting role, you will provide a wide range of IT services, including desktop and application support, basic administrative duties for servers, networking, and firewall equipment. You will be part of a fast-paced environment where no two days are the same, and you will have the opportunity to develop your technical and customer service skills. Key Responsibilities: Provide remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage Perform proactive maintenance duties, such as switch/firewall/routers upgrades, server patches, workstation patches, and firewall rules Monitor and analyze customer networks, systems, backups, and security appliances Collaborate with customer's primary field engineer to perform work on an as-needed basis Contribute to and enhance internal department process/system documentation Follow policies and procedures on a department and per-client basis Maintain up-to-date records of customer technical information Participate in an on-call after-hours rotation with other team members Ability to travel to customer sites to provide end-user support Requirements: To be successful in this role, you will need: 1-2 years of experience troubleshooting Microsoft Windows endpoints in domain environments 1-2 years of experience providing end-user support for Microsoft Admin Portals, Microsoft Windows Operating Systems, workstations, and servers Working knowledge of office hardware, with the ability to troubleshoot issues related to network printers, phone systems, and other business-critical equipment Associate degree in a technology-related field or a combination of education and relevant experience Strong troubleshooting and analytical skills with a customer-focused approach to resolving technical issues Proven experience effectively addressing customer concerns through clear communication and a service-first mindset Basic knowledge of Mac OS and mobile operating systems: Apple iOS and Android Preferred Qualifications: If you have the following, you will be highly competitive for this role: 1-2 years of experience working in an IT service desk role 1-2 years of experience working in a customer-facing IT consulting role 1-2 years of experience in systems administration 1-2 years of experience in network administration One or more of the following certifications: A+, Network+, Server+, Microsoft O365 or Azure certifications, Cisco Certification Technician (CCT) Knowledge of Cisco, HP networking infrastructure, ConnectWise, Manage, Automate, VMware, vSphere, and LogicMonitor What We Offer: We are an equal opportunity employer, committed to diversity and inclusion. We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package. Apply Now to join our team and take your career to the next level! Apply for this job