Note: The job is a remote job and is open to candidates in USA. DCI is a company committed to empowering community banks with cutting-edge technology and exceptional service. They are seeking a Customer Support Specialist to provide assistance and support for the GoBanking application, helping clients manage their banking needs effectively.
Responsibilities
- Receive, log, and respond to telephone, online chats, and email inquiries about DCI lending products
- Educate customers to improve their understanding of DCI applications and services
- Research and resolve customer questions and concerns efficiently
- Escalate complex application issues to senior-level support or development teams when needed
- Maintain and update customer control records, ensuring accuracy and compliance
- Provide input for user documentation and contribute to its creation
- Support on-site implementation teams, Customer Relationship Managers, and the Education Department
- Assist with setup and plugin configuration for new services
- Serve as backup support for first-level calls across applications
- Participate in the customer support call center as needed
Skills
- Work experience in a bank, core processor, financial institution, or related field
- Direct experience working with GoBanking accounts, Online Banking Products and Services, and ability to troubleshoot questions for resolution
- Excellent verbal and listening skills for both in-person and phone interactions
- A friendly, professional attitude when assisting customers
- Exceptional written communication skills for internal and external correspondence
- Strong analytical, problem-solving, and resolution abilities
- Effective time management and organizational skills
- Proficiency with Microsoft 365 tools
- Adaptability to quickly learn new tools and processes
- Experience working with iCore 360 or having worked at a DCI bank in lending or GoBanking operations
- Bachelor's or Associate degree, or equivalent professional experience
- Technical skills for supporting DCI products and services, including vendor product installation and setup
- Strong interpersonal skills with the ability to excel in team environments
Company Overview
- DCI is a leading developer of Fintech, core processing, and digital banking solutions. We strive to be an advocate for community banks nationwide. It was founded in 1963, and is headquartered in Hutchinson, Kansas, USA, with a workforce of 201-500 employees. Its website is http://datacenterinc.com/.