We're seeking a highly motivated and experienced Customer Success Manager to join our team in a remote capacity, with a preference for candidates in the Central Standard Time (CST) zone. As a key player in our organization, you will leverage your expertise to drive customer success, identify new business opportunities, and contribute to the growth of our thriving Enterprise Software & Network Solutions industry. With a competitive salary range of $126,400 - $180,600 per year, this is an exceptional opportunity to take your career to the next level. Veeam, the global leader in data protection and ransomware recovery, is on a mission to empower organizations to achieve radical resilience through data security, recovery, and freedom. Our Veeam Data Platform provides a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their applications and data are protected and always available. As a Customer Success Manager, you will serve as a high-touch, customer advocate responsible for ensuring strategic Veeam customers are successful in leveraging our solutions. Your key responsibilities will include: Building strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings and future expansion opportunities Conducting proactive customer/account health checks and escalating matters as required Driving new case studies and references with assigned customers Collaborating internally with sales and cross-functional groups to drive continuous improvement and a superior customer experience Working closely with the Renewals team to drive high renewal rates Providing feedback to Product Management on key features or product limitations that are inhibiting usage and growth Contributing to a positive, innovative, adaptable, and growth-minded work culture To succeed in this role, you will need: Prior customer success related work experience Experience developing and communicating new ideas and proposals for Customer Success team improvements Project management experience Demonstrated patience, understanding, and empathy in managing conflict and concerns Ability to adapt to changes in roles and responsibilities Strong business acumen with experience leading projects in a methodical and goal-oriented manner Understanding of Cloud and Hyperscaler technologies, SaaS offerings, and Microsoft 365 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form. We offer a competitive salary range and a dynamic work environment that encourages growth and innovation. If you're passionate about customer success and are looking for a new challenge, apply now to join our team! Apply Job! Apply for this job