Note: The job is a remote job and is open to candidates in USA. LeagueApps is a mission-driven company committed to improving youth sports management. The Customer Success Manager will focus on activating, retaining, and growing high-value customer accounts while ensuring they maximize the value of LeagueApps' products and services.
Responsibilities
- Act as a trusted advisor and thought leader, providing platform guidance to LeagueApps customers
- Successfully ramp new customers and programs in their first year on the platform
- Manage day-to-day success for accounts $10k+ ARR within a high-volume book, focused on adoption and operational readiness
- Share product updates, best practices, and additional LeagueApps services that will help customers achieve their goals
- Proactively address challenges by monitoring customer health, identifying risks, and implementing solutions to improve engagement
- Clearly communicate customer insights to key stakeholders across the company, including Product, Sales, Support, and Engineering
- Partner with internal teams to ensure customers receive the proper level of service and that their voices shape future product enhancements
- Represent customer needs internally as a platform advocate, supporting post-sale success
- Own and lead customer success initiatives, contributing to the evolution of processes, playbooks, and best practices
- Maintain accurate engagement data and leverage tools like Gainsight, Zendesk, Jira, and Salesforce to guide prioritization
- Monitor churn risk and contribute to gross retention outcomes across assigned accounts
- Support program renewals by ensuring partners are operationally prepared and engaged ahead of renewal cycles
- Be the face of LeagueApps to our customers!
Skills
- 1-3 years of experience in a customer success or account management role, ideally at a SaaS company
- Proven success managing customer relationships with the core focus being configuration and adoption
- Strong problem-solving and consultative skills aligned to customer enablement and success
- Exceptional communication and presentation skills, able to articulate complex solutions to both technical and non-technical audiences
- Ability to analyze customer data and leverage insights to drive engagement and decision-making
- Comfortable using tools such as Gainsight, Zendesk, Jira, and Salesforce
- Adaptable, self-motivated, and highly organized, with strong project management skills
- Passionate about youth and professional sports, understanding the unique needs of LeagueApps' customers
Benefits
- Health Benefits: Medical, Dental, Vision coverage, HSA
- Commuter Benefits
- Home-Office Stipend
- Sports Leagues subsidies for employees and their children
- Cell phone and gym subsidies
- Mental Health Resources; Talk Space
- Social impact opportunities through our FundPlay initiative that includes events, volunteering and grant-making
Company Overview
- LeagueApps is the operating system and professional community for the most enterprising youth and local sports organizers. It was founded in 2010, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://leagueapps.com.