Note: The job is a remote job and is open to candidates in USA. CSC is a global business, legal, and financial services company based in Wilmington, Delaware, providing knowledge-based solutions to clients worldwide. They are seeking a Client Service Representative to build relationships with clients, respond to inquiries, and provide excellent customer service while navigating multiple databases and recommending process improvements.
Responsibilities
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Organize the workflow to meet customers’ time frames and demands
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
Skills
- Experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Effective verbal and written communication skills
- Salesforce experience a plus
Benefits
- Paid time off
- Medical
- Dental
- 401(k) plans
- Annual success-sharing bonuses or commission plans based on individual performance
- Tuition reimbursement
- Referral bonuses
Company Overview
- CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions. It was founded in 1899, and is headquartered in Wilmington, Delaware, USA, with a workforce of 5001-10000 employees. Its website is http://www.cscglobal.com.