Note: The job is a remote job and is open to candidates in USA. Stronghouse is a company focused on creating exceptional customer experiences. They are seeking a Call Center Representative who will interact with customers to provide information, schedule appointments, and resolve inquiries to ensure customer satisfaction.
Responsibilities
- Schedule appointments with qualified prospects for the sales team, while interacting professionally with potential customers in a call center environment
- Following up on leads to support and nurture them through the sales process
- Serve as a positive, energetic first point of contact for the Stronghouse brand-engaging customers, capturing details, and preparing the field team for success
- Converting inbound and outbound calls from online lead forms into scheduled appointments for the appropriate market
- Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled with the correct sales representative
- Once appointments are made, collect additional customer information to support accurate lead qualifications and help prepare the sales team for the in-home consultation
Skills
- Must be able to work a flexible schedule and weekend (Saturday) hours
- Employment is contingent upon the successful completion of a background check
- Interact with customers to provide information, schedule appointments, address inquiries, and help resolve concerns
- Ensure customer satisfaction by delivering professional, friendly, and proactive service in every interaction
- Schedule appointments with qualified prospects for the sales team
- Interact professionally with potential customers in a call center environment
- Follow up on leads to support and nurture them through the sales process
- Serve as a positive, energetic first point of contact for the Stronghouse brand
- Engage customers, capture details, and prepare the field team for success
- Convert inbound and outbound calls from online lead forms into scheduled appointments
- Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled
- Collect additional customer information to support accurate lead qualifications
Benefits
- Health
- Dental
- 401(k)
Company Overview
- At Stronghouse, we’re redefining what homeowners can expect from exterior remodeling and storm restoration. Our name represents more than strength. It was founded in 2021, and is headquartered in Burnsville, Minnesota, USA, with a workforce of 201-500 employees. Its website is https://poweredbystronghouse.com/.