Description We are seeking an enthusiastic Associate Systems Analyst to join our team in supporting a government client. In this role, you will contribute to the Emergency Management (EM) Service Delivery and Service Level Agreement (SLA) Management process for Army EM efforts across 80+ military installations worldwide... Candidates must possess an active DoD Secret Clearance and have a blend of education and experience demonstrating a solid understanding of IT service management, incident management, and problem resolution processes. If youre ready to be part of a dedicated team, we encourage you to apply today! Shift: 3rd Shift (Monday - Friday, 11:00 PM - 7:00 AM) Compensation and Benefits Competitive salary based on experience Health, dental, and vision insurance Retirement savings plan Paid time off Flexible working hours Why you should apply for this position today This position offers a unique opportunity to support critical emergency management systems and make a difference across military installations globally. You will join a dedicated team, receive continuous training, and have the opportunity to grow your career in a supportive environment. Skills Active DoD Secret Clearance Strong written and verbal communication skills Excellent troubleshooting and conflict resolution abilities Flexibility to work varied hours and be on-call as needed Knowledge of Emergency Management systems (E911, MWN, etc.) is a plus Responsibilities Support the operation and maintenance of Defense EM Mass Warning Notification, E-911, and Audio Visual Notification Systems Provide timely incident management services, adhering to SLA metrics Document and troubleshoot technical questions and incidents from Emergency Responders Address issues related to system performance, security incidents, and access problems Train end-users on self-service resolution steps Collaborate with Engineering, Security, and Systems Administration teams Analyze and report on Service Level Performance against agreed SLAs Administer and maintain the ticket management tool Ensure compliance with applicable laws and regulations Maintain standard operating procedures Qualifications Active DoD Secret Clearance is required Security+ CE certification (must be willing to obtain after starting) Demonstrated experience with Service Delivery and Incident Management processes Willingness to work 3rd shift: Wednesday to Sunday, 11:00 PM - 7:00 AM Limited travel may be required (0 - 4 times per year) Education Requirements Bachelors degree in Information Technology, Computer Science, or a related field is preferred Education Requirements Credential Category IT Service Management or related certifications are a plus Experience Requirements Familiarity with Emergency Management systems is preferred Experience in IT service management and incident management processes Why work in Sterling, VA Sterling, VA offers a vibrant community with access to a wealth of cultural, recreational, and professional opportunities. The area is known for its proximity to Washington, D.C., providing easy access to numerous government and tech-related career paths, making it an ideal location for professionals in the Information Technology sector Apply Job!