Note: The job is a remote job and is open to candidates in USA. Attain Finance is a company that distinguishes itself with quality product offerings and genuine customer service. The Account Specialist role involves preventing delinquent accounts from escalating by engaging customers early and negotiating repayment plans while maintaining accurate records and compliance.
Responsibilities
- Contact customers to negotiate repayment plans and prevent progression to late stage
- Assess customer circumstances and recommend appropriate solutions
- Maintain accurate records of customer interactions in compliance with regulatory and company requirements
- Escalate complex cases to Senior Account Specialists or Supervisors
Skills
- 1–2 years of collections, customer service, or financial services experience
- An understanding of lines of credit and how billing cycles work
- Ability to manage high call volumes while maintaining professionalism
- Excellent oral and written communication skills
- You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues
- You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle
- You have the ability to work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
- Must be hardwired to your home modem using the provided ethernet cable and be able to meet the minimum work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds)
- Schedule is set up quarterly. You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances
- Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
- Flexibility to work in a fast-paced, changing environment with tight deadlines
Benefits
- Ability to Earn Monthly Bonus
Company Overview
- Attain Finance offers consumer credit lending and personal loan services through multiple brands in the U.S. and Canada. It was founded in 1997, and is headquartered in California, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is https://attainfinance.com.