**Join arenaflex in Revolutionizing Insurance Solutions**
Are you a seasoned professional with a passion for insurance technology and customer success? Do you thrive in fast-paced, high-growth environments where innovation meets customer advocacy? Look no further than arenaflex, the pioneering force behind the Smart COI NetworkTM. We're on a mission to transform how businesses and their suppliers share insurance coverage information by moving from static documents to real-time data. As a Principal Customer Success Manager, Insurance Solutions, you'll be at the forefront of this revolution, guiding customers through onboarding, driving adoption, and fostering long-term relationships to maximize value and growth.
**About arenaflex**
arenaflex is a trailblazing company that's redefining the insurance industry with its cutting-edge Certificate of Insurance (COI) issuance platform. By harnessing the power of real-time data, we're eliminating risk, ensuring compliance, and reducing costs for every stakeholder in the COI process. Our Smart COI NetworkTM is the future of insurance, and we're looking for talented individuals like you to join our remote team.
**The Role**
As a Principal Customer Success Manager, Insurance Solutions, you'll be responsible for owning the post-sale success of our insurance agency and tech platform customers integrating to arenaflex's COI issuance APIs. You'll serve as a trusted advisor to technical and business stakeholders from Insurance Agencies, Brokers, and Carriers, guiding them through onboarding, implementation, and long-term adoption of arenaflex's issuance solutions. Your expertise will be invaluable in collaborating closely with Product, Engineering, and Solutions teams to ensure smooth and scalable API integrations that meet customer requirements.
**Key Responsibilities**
• Own the post-sale success of our insurance agency and tech platform customers integrating to arenaflex's COI issuance APIs.
• Serve as a trusted advisor to technical and business stakeholders from Insurance Agencies, Brokers, and Carriers, guiding them through onboarding, implementation, and long-term adoption of arenaflex's issuance solutions.
• Collaborate closely with Product, Engineering, and Solutions teams to ensure smooth and scalable API integrations that meet customer requirements.
• Proactively identify and resolve integration issues, and work to improve customer experience and platform reliability.
• Translate customer feedback into actionable insights to help shape the product roadmap, especially around API performance, documentation, and usability.
• Build success plans and lead business reviews with agency and platform clients, ensuring measurable outcomes tied to COI issuance automation and operational efficiency.
• Monitor customer API activity and performance using analytics tools and recommend best practices to improve automation and compliance delivery.
• Serve as the voice of the customer in internal forums and drive resolution on technical escalations, in partnership with support and engineering.
• Contribute to documentation, guides, and knowledge sharing that empowers clients and scales success across the arenaflex ecosystem.
**What You'll Bring**
• 5+ years of insurance technology experience within high-growth B2B SaaS companies
• Knowledge of Certificate Issuance processes and technology
• In-depth knowledge of sales or adoption strategies and techniques
• Excellent communication, presentation, and customer service skills
• Passion for high growth and leadership in a fast-paced, cross-functional environment
• Product or business analysis experience is a plus
**What We Offer**
• Competitive base salary, bonus, benefits, and options
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, and unlimited PTO
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• Opportunities for professional growth and development in a rapidly evolving industry
• A chance to be part of a pioneering team that's transforming the insurance industry
**Why Join arenaflex?**
• Be part of a remote team that's revolutionizing the insurance industry
• Work with a talented and diverse group of professionals who share your passion for innovation and customer success
• Enjoy a comprehensive benefits package and competitive compensation
• Take advantage of opportunities for professional growth and development in a rapidly evolving industry
• Contribute to the development of a cutting-edge platform that's changing the face of insurance
**How to Apply**
If you're a motivated and experienced professional with a passion for insurance technology and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience and qualifications. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Employment at arenaflex is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law.