Job Title: Operations Manager
Reports to: Lauren Seal, Partner & Director Operations
Key Responsibilities and Accountabilities
Support the Operations Director with the oversight, design and redesign, if required, all business operations within our Group. Along with ensuring business operations are efficient in terms of using as little resources as needed, and effective in terms of meeting internal and external customer requirements.
Act as a facilitator and additional point of co-ordination, in line with the Operations Director, for all operational issues, providing appropriate support, advice and guidance to all company stakeholders.
Ensuring client updates regarding signed terms, termination of agreements and MSP relationships on the system are kept up to date
Responsible for keeping abreast of new recruitment legislation which may affect operational and compliance processes, and providing training and policy updates to the business where required
Ensure that company internal policies are kept up to date in line with new recruitment legislation which may affect operational and compliance processes
Mirror client contracts into our contractor’s contract templates
Review client TOBs for the UK, US and Singapore offices, and generate variation letters
TOB updates to the business and answer any queries from the business
Coordinate all PSL & RFI proposals and tenders across London, the US and Singapore
Carry out training for new and existing employees to ensure that everyone is aware of and complies with their responsibilities under the Data Protection Act, GDPR and Information Security, providing ongoing support and guidance where required
Manage insurance renewals for all policies and entities globally, ensuring these are at the relevant levels to mitigate risk whilst maintaining commercial pricing
Responsible for Cyber Security audits, including Cyber Essentials Plus accreditation and annual Pen tests
Create and distribute monthly management reporting packs
Work with SLT on an ongoing basis to ensure dashboards and reports are designed to support driving performance and making data led decisions
Responsible for entity compliance including Singapore EA and BR renewals