Join Our Team in San Jose, CA, and Shape the Future of Marketing Automation! We're seeking a highly skilled and service-oriented Online Software Support Specialist to join our team at eTrigue, a private and profitable company revolutionizing the marketing automation landscape. As a key member of our Support Services team, you will provide exceptional customer service, technical support, and training to our clients and partners, ensuring their success with our cutting-edge platform. Key Responsibilities: Deliver outstanding customer service to clients and partners, responding to inquiries, and resolving issues in a timely and professional manner Coordinate the setup and deployment of new client accounts, providing initial and ongoing training and support to ensure seamless onboarding Provide first-level troubleshooting and support services, demonstrating a thorough knowledge of the eTrigue Platform and standard practices Collaborate with cross-functional teams to develop and enhance product features, and contribute to the growth and success of our clients Communicate effectively with clients and management, providing regular updates on issue status, and ensuring prompt resolution of concerns Requirements: Technically inclined, with a strong understanding of digital concepts and marketing automation principles Outstanding people and customer service skills, with excellent written and verbal communication abilities A logic-minded approach to problem-solving, with a strong attention to detail and organizational skills Familiarity with WebEx or other online collaboration tools, and proficiency in MS Excel, Word, and PPT (light HTML a plus) A college degree in marketing, business, computer science, web development, or a related field, with 1+ years of experience in customer service or a related role What We Offer: A competitive salary and comprehensive benefits package, including healthcare, 401K, and Profit Sharing Plan A dynamic and supportive work environment, with opportunities for growth and professional development A chance to work with a cutting-edge marketing automation platform, and contribute to the success of our clients and partners A fun and collaborative team culture, with a strong emphasis on innovation, creativity, and customer satisfaction How to Apply: If you're a motivated and tech-savvy individual with a passion for customer service and marketing automation, we want to hear from you! Please apply online with your resume and a cover letter, and let's build the future together. Apply for this job