About the position The Manager, Technical Program Management for Disney's Direct to Consumer Viewer Experience team is responsible for leading incident response efforts, managing a team of analysts, and ensuring effective communication and collaboration across various stakeholders. This role focuses on overseeing the execution of high-profile incident management programs, driving solutions, and fostering a positive team environment while aligning technical goals with organizational priorities. Responsibilities Lead Incident Response for mass-impacting issues. , Manage partnerships with stakeholders and partner teams related to Incident Management. , Understand all Viewer Experience ecosystem components including architecture, systems, and tools. , Articulate clear problem statements and drive consensus for optimal resolutions across the organization. , Architect solutions by defining requirements and determining technical milestones. , Align outcomes and drive discussions across a diverse set of stakeholders. , Engage with internal and external partners to deliver optimized solutions in Incident Management. , Solve challenges and implement positive changes across the organization. , Lead execution and delivery of high-profile Incident Management programs and workstreams. , Anticipate questions regarding Incident Management needs and address them with stakeholders. , Serve as a subject matter expert in Incident Management. , Oversee program communication and risk escalation. , Provide expertise in interoperability needs within the larger ecosystem. , Lead a team of 3+ direct reports and model best practices. Requirements BA/BS or equivalent experience in a technical field. , 8+ years in incident management, critical issue engineering, or similar technical operations field, including 5+ years of leadership experience. , Experience leading teams in the Incident Management space. , Experience managing a technically focused analyst team. , Strong understanding of technical architecture for systems and their relationships with surrounding ecosystems. , Proven ability to deliver complex technical projects with ambiguous requirements. , Experience with issue and project tracking software such as JIRA. , Skilled communicator with strong presentation skills and the ability to create engaging presentation decks. , Detail-oriented and able to handle sudden chaos while maintaining focus. Nice-to-haves Experience in streaming media and customer service environments preferred. Benefits Apply Job!