Inside Sales Rep I

AmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The Inside Sales Rep I is responsible for building the business through inbound and outbound sales campaigns, qualifying leads, retaining existing customers, and providing digital support to achieve sales expectations. Responsibilities - Effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations - Handles inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customer to achieve sales expectations, and providing digital support - Makes outbound calls to lost customers, recently inactive customers, and prospective customers - Maintains complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP - Delivers a positive customer experience, increases sales, builds relationships and offers promotional items to existing customers - Contacts existing customer base with marketing promotions/offers - Qualifies customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer - Appropriately applies special offers/pricing to existing customers - Completes all necessary steps to deliver on product/service sold upon receiving customer affirmation - Enters and maintains pertinent customer information in required systems (CRM/SAP Databases) - Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAP - Complies with all company policies - Tasks will be assigned as needed and determined by sales manager to support sales efforts Skills - High school education or equivalent required - 1 year experience in customer service - Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products - Excellent phone presence and interpersonal skills - Able to deliver a positive customer experience - Ability to work independently and remotely within call center teams and with leadership expectations - Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition - Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems) - Strong telephone presence and interpersonal skills - Effectively and professionally communicates in English – verbal and written communications - Ability to multi-task and prioritize workload; strong organizational skills/time management skills - Active listener and use of inquiry to discover/understand prospect needs - Motivated and results driven - Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well - Ability to self-manage and maintain leadership expectations Benefits - Medical - Dental - Vision - Flexible spending and health savings accounts - Retirement savings plans like 401(k) - Paid days off such as parental leave - Military leave - Vacation/paid time off - Sick leave in compliance with state law - Paid holidays - Disability coverage Company Overview - AmeriGas through its subsidiaries, markets propane, propane equipment, and related services. It is a sub-organization of UGI. It was founded in 1959, and is headquartered in King Of Prussia, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is http://www.amerigas.com.