Job title: Infrastructure Engineering Sr Advisor (Genesys IVR) - Bloomfield, CT or Remote in Bloomfield, CT at ERPMARK Company: ERPMARK Job description : Role : Infrastructure Engineering Sr Advisor (Genesys IVR) Location: Bloomfield, CT(Onsite preferred, but Remote/work-from-home is also an option) Contract Special Project - ACT Avaya to Cisco migration 7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advanced Contact Center Call Flows and script design. Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration. Basic knowledge of Avaya and Cisco end point integration. Must have experience in Genesys Voice, Email, SMS, and Chat Routing. Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times. Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs. Must Haves: Must have experience in Genesys services including Voice, Email, SMS, and Chat Routing. Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs. Advanced Contact Center Call Flows and script design preferably with Cisco, Avaya and Genesys platforms Software Knowledge: Genesys eservices Genesys Framework (CME) Genesys Routing Design Genesys IVR Genesys Web Services (GWS) Orchestration Routing Solution (ORS) Composer Interaction Concentrator CC Pulse GVP 8.5 SIP, MCP Operating Systems: Windows Linux Databases: SQL Server Oracle Cassandra Regards Kevin Raj ERP Mark Inc Expected salary : Location : Bloomfield, CT Apply for the job now! Apply for this job