Information Technology Specialist 3

#1868 - Information Technology Specialist 3 Perform such activities including, but not limited to: technical and agency program support; information technology activities related to network and system design, configuration, maintenance, and network/information security; customer support; project support; business/systems analysis and design which may include mainframe, client/server, and n-tier (e.g., three tiered) web or browser based applications systems; and the design, development, and administration of enterprise storage, backup, and database systems. This position is on the Storage Administration Team in the Bureau of Hardware Platforms within the Chief Information Office. - Respond to customer requests through calls, tickets, and email. - Troubleshoot and diagnose storage system software, firmware, and hardware issues. - Collaborate with technicians in other teams. - Create and edit technical and procedural documentation. - Collect and summarize information on issues and requests.  - Support goals of the Storage Administration team and the CIO Division. - Supervise staff and interns. Position Summary: Item #: 07123 Bargaining Unit: Public Employees Federation Division: Chief Information Office Bureau: Hardware Platform Jurisdictional Class: Competitive Appointment Type: Contingent-Permanent Salary Grade: 023 Salary Range: $86,681-$109,650 Employment Type: FULL TIME Occupational Category: I.T. Engineering, Sciences NY HELPS: Yes Travel Percentage: 0% Work Week: Monday - Friday Work Hours: 8:00AM – 4:00PM Shift: N/A Mandatory Overtime: No Compressed Workweek Allowed: No Telecommuting Allowed: Yes How to Apply: To be considered for this position, you must create a candidate profile or log in to your profile and upload the documents listed below.  - Cover Letter - Resume - College Transcripts (if applicable) Please ensure the item number is included in each document's file name.  Transcripts are required if the position has educational requirements or allows education as a substitution for minimum qualifications. Minimum Qualifications: Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. Civil Service Examinations are not required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program. Non-Competitive Qualifications for appointment under the NYHELPS Program: For appointment to an Information Technology Specialist 3 (SG-23), you must have: - Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing. OR - A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience. Competitive Minimum Qualifications:  You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law. Transfers: For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov) Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade. Non-Competitive Promotion (NCP) qualifications: You must be a qualified employee of the Office of the New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as an Information Technology Specialist 2. NCP notes: If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law. If the number of interested candidates who meet the promotional qualifications is more than three, the agency; at its discretion, may nominate one or more of the candidates for a provisional promotion under the provisions of Section 65 of the Civil Service Law. Preferred Qualifications/Knowledge, Skills and Abilities:  - Demonstrated experience in Operating Systems. - Excellent verbal and written communication skills. - Demonstrated experience with disaster recovery planning or implementation. - Demonstrated ability to work and collaborate in a dynamic team environment. - Demonstrated ability to quickly master new information technology concepts using a variety of channels, including on-the-job learning, reading and research along with formal training. - Demonstrated initiative, independence, confidentiality, planning, communication, and organization. Contact Information: If you have questions about this vacancy, please contact: Division Contact: Lisamarie A. Hitchcock [email protected] Human Resources Contact: Kathy Shellhamer (518) 474-1924 [email protected] The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications. Telecommuting The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period. Reasonable Accommodation The NYS Office of the State Comptroller provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924. Equal Opportunity Employment The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers. Some positions may require additional credentials or a background check to verify your identity.