Are you a tax expert with a passion for delivering exceptional customer care? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking a highly skilled Customer Care Tax Expert - Payroll to join our team. As a key member of our Customer Care Tax team, you will be responsible for providing top-notch support to our customers, resolving complex tax issues, and driving process improvements to enhance their experience.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the restaurant industry. Our mission is to empower restaurants to adapt, take control, and get back to what they do best: building the businesses they love. We're driven by a passion for customer satisfaction, a commitment to innovation, and a desire to make a meaningful impact on the lives of our customers.
**The Role**
As a Customer Care Tax Expert - Payroll, you will be the go-to expert for our customers' tax-related questions and concerns. You will work closely with internal teams, tax agencies, and customers to resolve complex tax issues, ensure accurate and timely payroll tax filings and payments, and drive process improvements to enhance the customer experience. Your expertise will be invaluable in helping us transform the customer experience and drive growth for our customers.
**Key Responsibilities**
* Research and resolve payroll tax issues raised by internal stakeholders and customers in a timely and efficient manner
* Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
* Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
* Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
* Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
* Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
* Collaborate with customers to complete Third-Party Agent (TPA) setup
* Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
* Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned
**What We're Looking For**
* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
* 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
* Success operating independently and navigating competing priorities in a constantly changing environment
* Strong critical problem-solving, customer communication, organizational, and influencing skills
* Experience working with sensitive/confidential information
* Proficient in Microsoft Excel and Google Suite
**Special Sauce (Non-essential Skills/Nice to Haves)**
* MasterTax Experience
* FPC or CPP certification
* Associates or Bachelor's Degree
**Our Spread of Total Rewards**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet arenaflex' changing needs. Learn more about our benefits at [arenaflex benefits website].
**We're Toasters**
Diversity, Equity, and Inclusion is baked into our recipe for success. At arenaflex, our employees are our secret ingredient. When they are empowered to succeed, arenaflex succeeds. We're committed to creating an accessible and inclusive hiring process and strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
**Ready to Make a Change? Apply Today!**
If you're a motivated and experienced tax professional with a passion for delivering exceptional customer care, we want to hear from you! Apply now and take the first step towards a rewarding new role with arenaflex.
**Why arenaflex?**
* Competitive salary and benefits package
* Opportunity to work with a leading provider of innovative solutions for the restaurant industry
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
**What's Next?**
If you're ready to take the next step in your career and join a team of passionate and dedicated professionals, apply now! We can't wait to hear from you and explore how you can contribute to our mission to empower restaurants to adapt, take control, and get back to what they do best.