Are you a highly motivated and customer-focused individual with a passion for helping others? Do you have a strong desire to grow your career and make a meaningful impact in the lives of others? Look no further than arenaflex, a leading provider of customer experience solutions, where you can ignite your career and bring humanity to business.
As a Spanish-English Bilingual Customer Service and Sales Representative working remotely, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. With arenaflex, you'll have the opportunity to grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. That's right – we'll pay you to train, study, and take your state insurance exam, and we'll even cover all your licensing fees and continuing education credits.
**About arenaflex**
arenaflex is a global company that's passionate about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
**What You'll Be Doing**
As a Spanish-English Bilingual Customer Service and Sales Representative, you'll be the difference between a customer's experience being just average or an exceptional one. You'll assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs. You'll provide full lifecycle customer service and sales, where you could accept inbound or might be calling out to provide follow-up. You'll respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner. You'll identify additional needs customers may have and help them to upgrade products or services.
**Key Responsibilities:**
* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
* Provide full lifecycle customer service and sales, where you could accept inbound or might be calling out to provide follow-up
* Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
* Identify additional needs customers may have and help them to upgrade products or services
**What You Bring to the Role**
* Bilingual in English and Spanish
* Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
* High-speed internet ( >25 mbps download and 10 mbps upload)
* Minimum six (6) months sales experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* Strong customer service orientation (empathy, compassion, and listening skills)
* High school diploma or equivalent
* Strong computer navigation skills and experience, as this role is 100% remote
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* FREE licensing course (and you'll be paid for your time to boot)
* All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
* A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
* And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
**Work Environment and Company Culture**
As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection. Our company culture is built on the principles of empathy, compassion, and inclusivity. We believe that everyone deserves to feel valued, respected, and supported, and we strive to create a work environment that reflects these values.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you!
**Job Type:** Full-time
**Pay:** $16.00 per hour
**Benefits:**
* Dental insurance
* Health insurance
* Professional development assistance
* Referral program
* Vision insurance
**Shift:** 8 hour shift
**Work Location:** Remote