At arenaflex, we are dedicated to creating thriving communities and delivering exceptional customer experiences. Our team is passionate about making a positive impact on the lives of New Yorkers, and we're seeking a highly skilled and compassionate Senior Customer Service Representative to join our team.
**About arenaflex**
arenaflex is a leading organization that protects and enhances the daily economic lives of New Yorkers. Our mission is to create thriving communities by supporting businesses through equitable enforcement and access to resources, helping to resolve complaints, and striving to create a culture of compliance. We empower consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance.
**About the Role**
We are seeking an experienced Senior Customer Service Representative to join our team in New York City. As a Senior Customer Service Representative, you will be responsible for providing high-volume customer service to licensing applicants in person and via phone. You will also assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
**Key Responsibilities**
* Perform ordinary mathematical computations while accepting and processing payments
* Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records; furnishing information to licensing applicants; and processing applications
* Review confidential reports and client background information in order to determine eligibility to obtain licenses
* Check records for accuracy of information and for conformity with established policy and procedures
* Under supervision, prepare and monitor reports
* Monitor and provide coaching to other staff
* Provide high-volume customer service to licensing applicants in person and via phone
* Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
* Answer telephone calls, emails and written correspondence and communicate applicant information
* Attend seminars, meetings and/or trainings
* Follow all division and agency policies and procedures
* Perform all relevant and related Licensing tasks as assigned when needed
**Qualifications**
* A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
* One year of satisfactory clerical experience
* Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong organizational and time management skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
* Ability to learn and adapt to new systems and technologies
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Senior Customer Service Representative, you will have the opportunity to:
* Develop your skills and knowledge in customer service, communication, and problem-solving
* Work with a diverse team of professionals who are passionate about making a positive impact on the lives of New Yorkers
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow in your role
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic. Our team is passionate about making a positive impact on the lives of New Yorkers, and we are seeking a Senior Customer Service Representative who shares our values and is committed to delivering exceptional customer experiences.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* A salary range of $60,000 - $80,000 per year
* Comprehensive health insurance
* Retirement plan
* Paid time off and holidays
* Opportunities for professional development and career growth
**How to Apply**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.