Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at arenaflex as a Retail Customer Service Representative in South Portland, ME. In this role, you'll have the unique opportunity to balance face-to-face customer interactions with administrative duties, all while being part of a supportive and fun-loving team.
**Why you'll love this job:**
* **Team atmosphere**: We're a family at arenaflex, and we're looking for like-minded individuals who share our values and enthusiasm.
* **Fast-paced environment**: Your days will fly by as you navigate the excitement of a high-volume retail store.
* **Career growth**: With arenaflex, the possibilities are endless. We're committed to helping you grow and develop your skills.
* **The best of both worlds**: Work in an office position and in a retail environment to WOW our customers in person and over the phone.
**Why you'll love arenaflex:**
* **Great benefits**: Enjoy comprehensive medical, dental, vision, and more.
* **Unique culture**: We're a company that values fun and prioritizes our employees' well-being.
* **Employee discount**: Take advantage of exclusive discounts on arenaflex products and services.
* **Flexible work schedule**: Balance your work and personal life with our flexible scheduling options.
* **Fun**: We're a company that knows how to have fun, and we want you to be a part of it!
**Responsibilities:**
As a Retail Customer Service Representative, you'll be responsible for:
* **Interacting with customers**: Provide exceptional customer service in a courteous and professional manner, creating raving fans.
* **Assisting sales consultants**: Help finalize sales orders, including payment transactions, delivery setup, and more.
* **Triaging incoming phone calls**: Respond to customer inquiries and resolve issues in a timely and efficient manner.
* **Contacting customers**: Reach out to customers to resolve delivery and service issues, ensuring their satisfaction.
* **Reconciling cash drawer**: Accurately reconcile cash drawer at the end of each shift.
**Qualifications:**
To succeed in this role, you'll need:
* **Proficient computer skills**: Familiarity with new programs and technology.
* **Excellent communication skills**: Ability to interact with customers in a friendly and courteous manner.
* **Mathematical and organizational skills**: Accurately process transactions and maintain a clean and organized workspace.
* **Reading and communication skills**: Ability to read and communicate effectively with customers and colleagues.
* **1-2 years of retail experience**: Preferred but not required.
**What we offer:**
* **Competitive hourly rate**: $18-$20 per hour.
* **Opportunities for growth**: We're committed to helping you develop your skills and advance your career.
* **Supportive team**: Join a team that values collaboration, respect, and open communication.
* **Fun and flexible work environment**: Enjoy a dynamic and supportive work environment that prioritizes your well-being.
**How to apply:**
If you're a motivated and customer-focused individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and discover a career that's as unique as you are.