At arenaflex, we are dedicated to providing high-quality medical products and services to patients across the country. As a national leader in home medical equipment, we strive to empower patients to manage their health and treatment at home. Our team of dedicated professionals is committed to delivering exceptional customer care and support to our patients, and we are seeking a skilled and compassionate Patient Care Customer Service Coordinator to join our team.
**About arenaflex**
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.
**Overview and Responsibilities**
We are seeking a dedicated Patient Care Customer Service Coordinator for our Sleep Central Murray, KY Operations. In this position, you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing the order in a timely manner. As a Patient Care Customer Service Coordinator, you will be the primary point of contact for our patients, providing exceptional customer care and support to ensure their needs are met.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our Online Pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* Employment is contingent on a background investigation, drug screen, and valid driver's license in the state of residence with a clean driving record (when applicable for the position)
* High school diploma or GED equivalent
* One to three years of related prior work experience in a team-oriented environment preferred
* Strong customer service background preferred
**Skills, Knowledge, and Abilities:**
* Effectively communicate in English, both oral and written, with physicians, location employees, and patients to ensure questions and concerns are processed in a timely manner
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of instructions in a variety of communication mediums
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Multi-task along with attention to detail
* Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Physical Demands:**
* After Hours Call Center of Sleep Center works during Non-Business hours (Sleep Center has both Business and Non-Business hours. Non-Business hours is our After Hours Call Center)
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Machines, Equipment, and Technical Abilities:**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications, including but not limited to Word, Excel, etc.
* Office equipment, including but not limited to fax machine, copier, printer, phone, and computer
**Work Environment:**
* Office environment
**Benefits:**
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we are committed to the growth and development of our employees. As a Patient Care Customer Service Coordinator, you will have opportunities to learn and grow with our company, including:
* On-the-job training and mentorship
* Opportunities for advancement and career growth
* Access to ongoing training and development programs
* Collaborative and supportive work environment
**Work-Life Balance:**
As a Patient Care Customer Service Coordinator, you will have the opportunity to work from home after successful completion of in-office training and meeting expectations with management approval. This flexible work arrangement will allow you to balance your work and personal life, while still providing exceptional customer care and support to our patients.
**How to Apply:**
If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.