At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment, we're committed to empowering patients to manage their health and treatment at home. Our team is passionate about delivering exceptional patient care, and we're seeking a skilled Medical Billing Customer Support Specialist to join our team in Orlando, FL.
**About arenaflex**
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to patients, referral sources, and employees.
**Job Summary**
We're seeking a dedicated Medical Billing Customer Support Specialist to join our arenaflex team. In this role, you'll provide support to patients, referral sources, and employees by performing tasks related to patient care and third-party reimbursement. Primarily responsible for new order intake, encompassing accuracy with clinical, billing, and care-related information and processing. As the first line of contact with new customers, you'll be the face of arenaflex, providing exceptional customer service and ensuring patient satisfaction.
**Key Responsibilities**
* Provide support to patients, referral sources, and employees by performing tasks related to patient care and third-party reimbursement
* Process new orders, respond to questions, resolve issues, or forward to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
* Collect co-pays and deductible amounts, conduct insurance verification and eligibility for services/products, and maintain accuracy and quality control throughout patient contact and data input
* Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
* Develop and maintain working knowledge of current products and services offered by arenaflex and all applicable governmental regulations
* Build relationships with locations, field management, patients, and referral sources
* Provide education to referral sources, patients, and employees on qualifications for service and 3rd-party billing
* Provide product/service information by answering questions, offering assistance, and providing technical assistance to customers as required
* Work extensively with eIntake proprietary system and perform other duties as assigned
**Essential Qualifications**
* High school diploma or GED equivalent, required
* One year of related work experience, preferred
* Experience with medical billing practices and of billing reimbursement, preferred
* Experience in medical field and administrative record management, preferred
**Preferred Qualifications**
* Bachelor's degree in a related field, preferred
* Certification in medical billing or coding, preferred
**Skills and Competencies**
* Accurately perform simple mathematical calculations
* Effectively communicate in English; both oral and written
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality, discretion, and caution when handling sensitive information
* Multi-task along with attention to detail
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Physical Demands**
* Lift and carry office equipment at times
* Requires sitting, walking, standing, talking, and listening
* Requires close vision to small print on computer and/or tablet and paperwork
**Benefits**
* Generous paid time Off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Work Environment and Culture**
* arenaflex is an equal opportunity employer and welcomes diversity in the workplace
* We're committed to providing a safe and inclusive work environment for all employees
* Our team is passionate about delivering exceptional patient care and is dedicated to making a difference in the lives of our patients
**Compensation and Perks**
* Starting pay at $15 with potential to earn more depending on related experience
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401k plan with company match
* Paid time off and holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**How to Apply**
If you're passionate about delivering exceptional patient care and are looking for a challenging and rewarding role, we encourage you to apply for this Medical Billing Customer Support Specialist position at arenaflex. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes diversity in the workplace. We're committed to providing a safe and inclusive work environment for all employees and are dedicated to making a difference in the lives of our patients.