Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading provider of innovative healthcare solutions. As an Experienced Healthcare Customer Service Representative, you will play a vital role in our mission to improve the health and well-being of the members we serve.
**About arenaflex**
arenaflex is a dynamic and forward-thinking company that is revolutionizing the way healthcare is delivered. We are a team of passionate individuals who are dedicated to making a difference in the lives of our clients and their members. With a strong focus on innovation, collaboration, and inclusion, we are committed to creating a workplace culture that is diverse, equitable, and inclusive.
**Your Role in Our Mission**
As an Experienced Healthcare Customer Service Representative, you will be the face of arenaflex, providing exceptional customer service to our clients and their members. Your role will involve:
* Answering telephones and responding to basic customer questions and/or forwarding to appropriate personnel and providing consultancy utilizing knowledge and expertise on insurance and healthcare.
* Developing and implementing general insurance and healthcare policies in accordance with state and federal laws and providing expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
* Responding to provider appeals and meeting with providers to resolve problems/issues. Advising provider review councils, state officials, and working with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
* Processing calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Recording calls, processing requests, and updating account history with results of inquiry to include proper documentation.
* Interfacing with team members, management, and customers in reference to customer service issues. Reviewing and recommending modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
* Processing client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow.
**What We're Looking For**
To succeed in this role, you will need:
* 2 or more years of customer service experience in any industry
* Knowledge of basic help desk software, computer software, and Microsoft Office applications
* Strong problem-solving skills to bring inquiries to effective resolution
* Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
* Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
**What You Can Expect in This Role**
* Call Center Hours of Operation: 7:00 AM – 6:00 PM. You must be able to work any assigned 8-hour shift between these hours.
* Onsite work environment
* Opportunities for career growth and development
* Competitive compensation package, including a salary range of $27,200 - $38,900 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
* Generous, flexible vacation policy
* 401(k) employer match
* Comprehensive health benefits
* Educational assistance
* Leadership and technical development academies to help build your skills and capabilities
**Why Join arenaflex?**
At arenaflex, we believe that our employees are our greatest asset. We offer a dynamic and inclusive work environment that is committed to making a difference in the lives of our clients and their members. Our team is passionate about innovation, collaboration, and inclusion, and we are dedicated to creating a workplace culture that is diverse, equitable, and inclusive.
**Our Commitment to Diversity, Equity, and Inclusion**
arenaflex is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
**How to Apply**
If you are passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity. Please visit our Careers site to learn more about this role and to submit your application.