Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a dynamic and flexible work environment? If so, we invite you to join arenaflex as a Healthcare Customer Service Representative – Remote. As a key member of our team, you will play a vital role in supporting patients and caregivers through our client's self-directed Medicaid programs.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower patients and caregivers to take control of their care, while providing exceptional support and resources to ensure a seamless experience. We are committed to fostering a culture of compassion, empathy, and excellence, and we are seeking like-minded individuals to join our team.
**Job Summary**
As a Healthcare Customer Service Representative – Remote, you will be responsible for answering incoming calls from patients and caregivers, providing critical information, and resolving issues in a timely and professional manner. You will also be required to actively assist with enrollment, program applications, and setup in applicable systems, as well as retrieve information to assist caregivers with payroll-related inquiries. Your strong communication and problem-solving skills will enable you to effectively de-escalate emotionally charged calls and provide guidance and directions to both caregivers and patients.
**Key Responsibilities**
* Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
* Actively assist with enrollment, program applications, and setup in applicable systems
* Retrieve information to assist caregivers with any payroll-related inquiries
* Utilize de-escalation techniques when supporting upset or frustrated callers
* Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
* Document information and outcomes as necessary
**Essential Qualifications**
* At least one year of customer service experience
* Strong computer skills and the ability to offer troubleshooting advice when appropriate
* Ability to offer empathy, patience, and a friendly demeanor at all times
* Ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
* Great active listening skills
* Excellent written and verbal communication skills
* Strong attention to detail
* Ability to multitask and adapt to change in a fast-paced environment
* Quality-focused mindset and a desire to achieve first call resolution whenever possible
* Ability to accurately and confidently work with numbers and discuss money
**Preferred Qualifications**
* Experience working in a healthcare or customer service environment
* Familiarity with Medicaid programs and self-directed care
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong time management and organizational skills
**Home Office Environment**
To be a successful Healthcare Customer Service Representative – Remote, you will need to meet the following technical requirements:
* Computer: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
* Memory: 8GB of RAM
* CPUs (Speed * Processors): 6
* Hard Drive: At least 500MB of free space
* Sound: sound card (standard on most computers)
* Up-to-date antivirus software
* Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
* Dual monitors
* A USB noise-cancelling headset
* A webcam for your certification experience
**Flexible Hours of Operation**
As a Healthcare Customer Service Representative – Remote, you will enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
**Your Remote, Independent Contractor Status**
As an independent contractor, you will have the freedom and flexibility to choose your own schedule, within the client's hours of operation. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
**arenaflex Perks**
You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
**Join Our Team!**
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.