Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Healthcare Customer Service Representative, working from the comfort of your own home.
As a Healthcare Customer Service Representative at arenaflex, you will be the first point of contact for patients and caregivers seeking assistance with payroll services for self-directed Medicaid programs. Your role will be to provide compassionate, professional support, answering calls, resolving issues, and ensuring that caregivers receive the compensation they deserve for caring for their loved ones.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower patients and caregivers to take control of their care, while providing exceptional customer service and support. With a strong commitment to excellence, we strive to create a positive impact on the lives of those we serve.
**Key Responsibilities**
As a Healthcare Customer Service Representative at arenaflex, your key responsibilities will include:
* Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
* Actively assisting with enrollment, program applications, and set up in applicable systems
* Retrieving information to assist caregivers with any payroll-related inquiries
* Utilizing de-escalation techniques when supporting upset or frustrated callers
* Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
* Documenting information and outcomes as necessary
**About You**
To succeed in this role, you will need:
* At least one year of customer service experience
* Strong computer skills and the ability to offer troubleshooting advice when appropriate
* The ability to offer empathy, patience, and a friendly demeanor at all times
* The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
* Great active listening skills
* Excellent written and verbal communication skills
* Strong attention to detail
* The ability to multitask and adapt to change in a fast-paced environment
* A quality-focused mindset and a desire to achieve first call resolution whenever possible
* The ability to accurately and confidently work with numbers and discuss money
**Your Home Office Environment**
To be a successful Healthcare Customer Service Representative at arenaflex, you will need:
* A computer meeting these criteria:
+ Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
+ Memory: 8GB of RAM
+ CPUs (Speed * Processors): 6
+ Hard Drive: At least 500MB of free space
+ Sound: sound card (standard on most computers)
+ Up-to-date antivirus software
+ Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
+ Dual monitors
+ A USB noise-cancelling headset
+ A webcam for your certification experience
**Flexible Hours of Operation**
As a Healthcare Customer Service Representative at arenaflex, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation.
Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you'd prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you're free to pursue a different opportunity within the arenaflex Marketplace.
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour.
Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.
You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
In addition, you'll receive:
* One-on-one mentorship
* Free certification and ongoing development opportunities
* The freedom and flexibility to choose your own schedule, within the client's hours of operation
* The chance to achieve better work-life balance
You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that arenaflex is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. arenaflex receives no compensation in any form from the Perks Program.
**Associated topics:**
* Associate
* Call center
* Call center specialist
* Client
* Customer care associate
* Customer care specialist
* Product support
* Rep
* Representante de servicio al cliente
* Service agent
**Apply Now!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.