Join arenaflex, a leading innovator in the industry, as we seek a highly skilled and motivated Technical Specialist - Datacom to join our team. As a key member of our Datacom team, you will play a critical role in driving the success of our Telecom Services program at Walt Disney World (WDW). This is an exciting opportunity to work with a dynamic team, leveraging your technical expertise to deliver exceptional results and drive business growth.
**About arenaflex**
arenaflex is a forward-thinking company that is revolutionizing the way we approach technology and innovation. With a strong commitment to excellence and a passion for delivering exceptional results, we are shaping the future of our industry. Our team is comprised of talented individuals who are dedicated to pushing the boundaries of what is possible and making a lasting impact.
**The Role**
As a Technical Specialist - Datacom, you will be responsible for providing expert-level technical support and guidance to our Datacom team. You will work closely with our team members to identify and resolve complex technical issues, ensuring the smooth operation of our Telecom Services program. Your expertise will be critical in driving the success of our program, and you will have the opportunity to make a significant impact on our business.
**Key Responsibilities**
* Provide expert-level technical support and guidance to the Datacom team, including troubleshooting and resolving complex technical issues
* Collaborate with team members to identify and resolve technical issues, ensuring the smooth operation of our Telecom Services program
* Develop and implement technical solutions to improve the efficiency and effectiveness of our program
* Work closely with our Resort Designing Group, FAM, OSI, and WDI teams to ensure seamless integration and delivery of our Telecom Services program
* Provide level 2 support for emergency break/fix of any Telecom services equipment followed through Assistance NOW
* Oversee the maintenance and support of Video Head End IP, RF QAM, and transcoding video
* Collaborate with other DPEP groups and service providers to deliver effective technical solutions
* Oversee the gadget refresh and recycling programs
* Conduct thorough investigations with field specialists
* Oversee vendor relationships
**Essential Qualifications**
* 3+ years of experience in the AV/Technology Industry
* 3+ years of network switching and routing experience
* Strong knowledge of Microsoft Office, SAP Workplace, and Assistance NOW
* Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
* Strong understanding and experience in commercial video distribution support, sustainment, and execution
* Demonstrated ability to manage escalations and blackouts
* Strong knowledge of network security principles and industry best practices
* Knowledge of investigation and reporting tools like Scene, Power BI
* Shown strong organizational and time management skills
* Ability to meet designated deadlines and manage competing needs
* Shown strong written and verbal communication skills
* Eagerness to learn new software applications
* Ability to work on Saturday or Sunday as well as nighttime as required by client and business needs
* Self-motivated and driven
* Demonstrated ability to manage escalations and blackouts
* Moderate experience in network switching and routing
* Interest in, and knowledge of, intelligent and video systems and solutions
* Demonstrated success working with a range of partners
**Preferred Qualifications**
* 3+ years of experience in the AV or Technology Industry, experience with video distribution, encoding, audio mixes, and IOT devices
* 3+ years of network switching and routing experience
**Education**
* Bachelor's Degree in Computer Science, Video Technology, Data Systems, Engineering, Mathematics, Data Analysis, or other related logical or technical discipline
* Or, equivalent certifications or potentially comparable work experience
**Preferred Education**
* Various security and organization certifications
**Licenses/Training**
* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)
**Job Benefits**
* Remote Work Flexibility: As a remote worker, you can enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to create a comfortable workspace.
* Balance between fun and serious activities: Remote work often provides better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities.
* Competitive Compensation: Many organizations offer competitive pay rates for senior-level positions, which can vary widely depending on the industry and company size.
* Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package.
* Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer matching or coordinating.
* Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another.
* Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
* Investment opportunities or Value: In specific industries or startups, you may be offered investment opportunities or value in the organization.
* Performance Rewards: Depending on your role and company performance, you may be eligible for performance-based rewards or incentives.
* Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup.
* Flexible Hours: Depending on the organization's arrangements, you may have the flexibility to set your own working hours reasonably.
* Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues.
* Employee Discounts: Some organizations offer discounts on their products or services to their employees.
* Employee Benefits: Although you're working remotely, some organizations still offer suburbanite benefits like public transportation or parking sponsorships.
* Wellness Programs: Wellness programs can include gym memberships, wellness classes, or health challenges to promote employee well-being.
* Remote Team Building: Organizations may organize virtual team-building exercises or provide tools for remote employees to stay connected and engaged with their colleagues.
**How to Apply**
If you're a motivated and experienced Technical Specialist - Datacom looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!