**Join arenaflex, a leading provider of subsidy management software-as-a-service (SaaS) solutions, in revolutionizing the childcare industry.**
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Support Specialist, where you'll play a vital role in ensuring the success of our clients and driving the growth of our business.
**About arenaflex**
arenaflex is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Our mission is to empower the childcare industry to provide high-quality care to all families, regardless of income level. With a team of industry experts and a commitment to innovation, we're shaping the future of childcare.
**What You'll Do with Us**
As a Customer Support Specialist at arenaflex, you'll be the first point of contact for our clients, providing high-quality, first-line technical support via telephone, email, chat, and personal interaction. You'll be the face of our company, and your exceptional customer service skills will make all the difference in building strong relationships with our clients.
**Responsibilities and Duties**
* Answering telephone calls, emails, and chats in a fast-paced call center environment
* Accurately documenting and processing customer claims in appropriate systems
* Following all required scripts, policies, and procedures
* Complying with requirements surrounding confidential information and personal information
* Appropriately escalating customer issues to management
* Utilizing knowledge base and training to answer customer questions accurately
* Answering telephone calls promptly and in a polite and professional manner
* Training end-users on how to use company software products and systems
* Helping meet customer Service Level Agreements (SLAs)
* Attending meetings and training, and reviewing all new training material to stay up to date on changes
* Ensuring first call resolution through problem-solving and effective call handling
* Occasional travel may be required (for conferences or to visit customer sites)
* Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clients
* This position is remote, and applicants are required to have a dedicated home office space free from noise and interruptions
**Who You Are**
* Bilingual, including written and verbal communication
* Experience working in a support center, preferably SaaS
* Experience within the childcare industry, preferable experience within a subsidized childcare program
* Experience with arenaflex software is a huge plus!
* Strong interpersonal, writing, and verbal communications skills are essential
* Excellent troubleshooting skills are vital
* Teamwork is necessary
* Education and experience in customer handling skills are highly desirable
* Experience with CRMs
* Experience with Microsoft Word, Outlook, and Excel is required
* Three or more years of on-the-job technical writing, training, or education experience is preferred
* The ability to travel locally/nationally for up to a week at a time is required
**What We Offer**
* The ability to work from anywhere in the United States
* Starting pay $20/hr, depending on experience
* Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date
* 401(k) retirement plan, with company match
* Paid company holidays and generous PTO
* Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the childcare industry for all families.
**Why Join arenaflex?**
* We're a company that truly cares about making a difference in the lives of families and children.
* We're committed to diversity and equal opportunity, and we're passionate about building a team that represents a variety of backgrounds, perspectives, and skills.
* We offer a dynamic and supportive work environment that encourages growth and development.
* We're a company that values work-life balance and offers flexible scheduling and remote work options.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a company that's shaping the future of childcare, we invite you to apply for this exciting role. Please submit your resume and a cover letter explaining why you're the perfect fit for this position.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!