At arenaflex, we're dedicated to providing exceptional customer experiences that leave a lasting impression. As a Customer Service Representative – Parent Liaison, you'll play a vital role in building strong relationships with families, healthcare providers, and insurance companies, ensuring that our services are accessible and efficient for all. If you're passionate about delivering outstanding customer service and have a knack for communication, we want to hear from you!
**About arenaflex**
arenaflex is a pioneering company that's revolutionizing the way we approach plagiocephaly (flat head syndrome) treatment. With over 300,000 babies successfully treated, we're the leading experts in this field. Our commitment to innovation, compassion, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry. As a member of our team, you'll be part of a vibrant community that's passionate about making a difference in the lives of families worldwide.
**Job Summary**
We're seeking an experienced Customer Service Representative – Parent Liaison to join our rapidly growing team. As a key member of our customer service team, you'll be responsible for providing exceptional support to families, healthcare providers, and insurance companies over the phone. Your primary focus will be on educating potential families about our evaluation appointment, treatment process, and insurance process, ensuring that they receive the best possible experience.
**Responsibilities**
As a Customer Service Representative – Parent Liaison, your key responsibilities will include:
* Providing outstanding customer service to our families over the phone, addressing their concerns and queries in a compassionate and efficient manner
* Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
* Coordinating information between referring physicians, insurance companies, and our own treatment clinics to ensure seamless communication
* Reviewing cost share amounts, co-payments, and financial responsibility with our families to ensure transparency and clarity
* Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day, and prioritizing tasks to manage individual workload effectively
* Collaborating with our treatment clinics to ensure that families receive the best possible experience and support
**Requirements**
To succeed in this role, you'll need:
* 1-2 years of customer service or related experience, with a proven track record of delivering exceptional customer experiences
* 1-2 years of experience with computer software, including proficiency in CRM systems and Microsoft Office
* Exceptional communication skills, including phone etiquette and human relations skills, with the ability to work with people from diverse backgrounds
* A proactive mindset, with the ability to absorb new information in a timely manner and adapt to changing situations
* A professional demeanor in both written and spoken communication, with the ability to build strong relationships with families, providers, and coworkers
* Strong problem-solving skills, with the ability to prioritize tasks and manage individual workload effectively
**Benefits**
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
* Medical, Vision, and Dental Insurance
* 401k Retirement Plan
* Flex Spending Plans
* 3.5 Weeks Paid Time Off plus 7 paid Holidays
* Life Insurance
* Short/Long Term Disability Insurance
* A competitive salary, commensurate with experience, ranging from $17.00 to $18.00 per hour
* A $1,000 Sign-On Bonus*
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and innovation. As a Customer Service Representative – Parent Liaison, you'll have the opportunity to:
* Work from home, with the flexibility to manage your schedule and work-life balance
* Develop your skills and expertise through ongoing training and professional development opportunities
* Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
* Contribute to a company that's making a positive impact in the lives of families worldwide
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [
[email protected]](mailto:
[email protected]). We can't wait to hear from you and explore how you can join our team!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Note**
Please do not contact the clinic or offices regarding the position. If you have any questions or concerns, please email the recruiting department at [
[email protected]](mailto:
[email protected]).