At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a family-owned business since 1924, we've built a reputation for providing integrated transportation and distribution solutions throughout the Northeast. Our team of experts is passionate about delivering outstanding service, and we're looking for a talented Customer Service Representative I to join our remote team.
**About arenaflex**
arenaflex is a leading provider of integrated supply chain solutions, with a vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations. Our commitment to customer satisfaction is unwavering, and we're dedicated to providing flexible and seamless integrated solutions tailored to our customers' needs. When it comes to integrated supply chain solutions, arenaflex People Deliver.
**Position Summary**
As a Customer Service Representative I at arenaflex, you'll be the face of our company, interacting with customers (both internal and external) via phone, fax, and email to provide information, resolve issues, and handle requests. You'll be the go-to person for scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges. You'll also be responsible for coordinating with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues.
**Key Responsibilities**
* Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges
* Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
* Scheduling delivery appointments and handling re-consignments
* Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
* Ensuring the accurate billing of shipments
* Compiling and delivering custom reports; performing daily audits of reports
* Documenting all customer interactions for follow-up and record-keeping purposes
* Assisting customers with "My arenaflex" registration and utilization of our website
* Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour)
**Essential Qualifications**
* Experience in a fast-paced work environment; strong attention to detail
* Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills
* Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team
* Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays
**Preferred Qualifications**
* Minimum 1 year of prior customer service experience
**Why arenaflex?**
* Medical, Dental, Vision, and Life Insurance
* Short-Term and Long-Term Disability
* Wellness Program for yearly benefits discount
* Paid Vacation and Personal Time
* 401(k) with Company match
* Weekly pay via Direct Deposit
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Regular performance feedback and coaching
* Opportunities for advancement and career growth
* Access to industry-leading training and development programs
**Work Environment and Company Culture**
arenaflex is a remote-friendly company, offering the flexibility and autonomy to work from anywhere. Our company culture is built on a foundation of teamwork, collaboration, and customer satisfaction. We're passionate about delivering exceptional service and building long-term relationships with our customers.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application today, and join our team of experts at arenaflex.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.