Join arenaflex, a leading financial institution with a rich history of over 70 years, as we continue to strive for excellence in providing exceptional service to our clients. As a Customer Service Representative on our Commercial Banking team, you will play a vital role in supporting the retention and growth of our firm by delivering top-notch service to our clients.
**About arenaflex**
arenaflex is a forward-thinking financial institution that has made it our mission to be the best bank for our clients by putting their needs first. With a strong sense of teamwork and a passion for providing exceptional service, we offer a comprehensive benefits package that includes generous paid time off, medical coverage, and a 401(k) plan. We are committed to diversity and inclusion, providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming, and inclusive.
**Job Description**
As a Customer Service Representative on our Commercial Banking team, you will be responsible for assisting with the handling of all service-related matters for our clients, including operations, account opening and maintenance, cash management, and loan servicing. Your primary goal will be to provide exceptional service to our clients, ensuring that their needs are met and exceeded.
**Key Responsibilities:**
* Takes full ownership of customer inquiries to help support the retention and further growth of our firm
* Effectively manages and utilizes case management tools (including dashboards) to prioritize tasks, monitor progress to meet service level agreements
* Establishes robust partnerships and open communication with the business, operations, and internal banking teams to effectively liaise, manage workload, and help provide a white glove experience for our internal and external clients
* Assists in the review of daily reports, temporary overdrafts, and funds transfer requests, including fee modifications and waivers
* Responsible for collecting documents and liaising with clients and internal teams for the account opening process and associated tasks related to KYC
* Performs client call backs to authenticate and verify client requests related to client transactions, account maintenance, and loan servicing
* Coordinates and manages manual wire and internal transfer requests
* Responsible for multi-tasking by assisting clients/internal partners via various methods of communication (e.g., online application, phone, chat, in-person, email, etc.)
* Utilizes problem-solving skills, sound judgment, creativity, and experience to analyze information to successfully resolve tasks and issues
* Effectively handles the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails, and emails for both internal partners and external clients to help contribute to our high-touch brand
* Self-Starter that consistently approaches their work assignments with integrity, accountability, and consideration of the client and bank's reputational risk, including following compliance guidelines and company policies with a high level of care
* Team player that participates in internal activities, testing, and initiatives aimed at enhancing client experience, data integrity, optimizing workflows, case management processes, etc.
* May include light backup assistance for teller function in some locations
* Participates and collaborates in banking projects
**Qualifications:**
* 1-3 years of experience in the financial industry or transferable skills
* Passion for providing white glove customer service
* Desire to be part of a team that strives to improve in how we process, deliver, and service our clients, actively collaborates to get the job done, and contributes to a work culture that is harmonious
* Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient, and accurate execution
* Bachelor's Degree or transferable experience for the position
* Excellent interpersonal and communications skills, both written and oral
**Compensation:**
The expected annual salary for this position is between $65,000 - $75,000 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual's skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement.
**Additional Information:**
The Bank will make reasonable accommodations to the following employees to allow them to perform the essential functions of their position, except where doing so would result in undue hardship to the Bank:
* Those with a known mental or physical disability
* Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions
* Victims of domestic violence, sex offenses, or stalking
* Employees with religious observance and practice obligations
Any employee who believes he or she needs an accommodation for any of the above reasons should contact their supervisor or a member of Human Resources to request such an accommodation.
**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
**Equal Employment Opportunity:**
arenaflex, including its subsidiaries and divisions, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic status, citizenship status, marital status, military or veteran status, current unemployment, or any other legally protected category in accordance with applicable federal, state, and local law.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application through our website or by clicking on the "" link below.