Join arenaflex, a leading retail organization dedicated to providing exceptional customer experiences, as a Customer Service Expert in our Fort Sam Houston, TX location. As a key member of our team, you will play a vital role in delivering outstanding customer service, ensuring a seamless shopping experience, and driving sales growth.
**About arenaflex**
arenaflex is a dynamic and customer-centric organization that operates a wide range of retail stores, providing a unique shopping experience to our customers. Our mission is to deliver exceptional customer service, offer a wide range of products, and create a welcoming environment for our customers. We are committed to fostering a culture of excellence, innovation, and teamwork, where our employees can grow and develop their skills.
**Job Summary**
As a Customer Service Expert, you will be the face of arenaflex, providing a frictionless experience for our customers. You will assist customers with refunds, exchanges, questions, and complaints, while maintaining a welcoming and helpful attitude. Your expertise will include starting conversations, making connections, and efficiently serving each customer. You will also be responsible for completing transactions accurately and efficiently, while engaging customers in appropriate conversation.
**Key Responsibilities**
* Greet every customer with eye contact and a smile in your authentic way
* Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them
* Complete transactions accurately and efficiently while engaging customers in appropriate conversation
* Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologizing for inconvenience
* Provide product knowledge through superior sales skills to serve the customer in one or more sales area
* Assist customers with completing price changes, special orders, online orders, and rain checks
* Actively communicate/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty
* Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions
* Verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance
* Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory
* Practice loss prevention procedures and alert security and management of potential problems that may involve fraud, waste, and abuse
**Essential Qualifications**
* Completion of high school or the equivalent
* Retail experience, demonstrated willingness, and potential for additional responsibility
* Ability to learn and adapt to current technology needs
* Ability to stay calm when customers are stressed or upset
* Ability to think quickly on the spot to answer customer questions
* Excellent communication skills
* Basic computer skills
* Cash handling experience preferred
**Preferred Qualifications**
* Willingness to cross-train and work in other areas of the store, as needed
* Must possess a welcoming and helpful attitude toward customers and other team members
* Retail experience preferred
* Excellent communication skills
* Basic computer skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our employees with the tools and resources they need to succeed. We offer a range of training programs, including on-the-job training, classroom training, and online training. Our employees also have access to a mentorship program, which provides guidance and support as they develop their skills and advance in their careers.
**Work Environment and Company Culture**
arenaflex is a dynamic and customer-centric organization that operates a wide range of retail stores. Our work environment is fast-paced and challenging, but also rewarding and fulfilling. We are committed to fostering a culture of excellence, innovation, and teamwork, where our employees can grow and develop their skills.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary range of $15.00 to $21.46 per hour, depending on experience. We also offer a range of benefits, including comprehensive medical, dental, life, and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!
**Apply Now**