**Join arenaflex, a leading healthcare company, in Orlando, FL, and embark on a rewarding career as a Customer Relations Representative. This exciting opportunity allows you to work from home or on-site, supporting CVS retail pharmacy stores and delivering exceptional customer service.**
**About arenaflex**
arenaflex is a pioneering healthcare company that puts its heart into caring for its colleagues and communities. Our purpose is to bring our heart to every moment of your health, delivering enhanced human-centric healthcare for a rapidly changing world. With a commitment to diversity, inclusion, and belonging, we strive to create a culture that empowers our employees to transform our culture and accelerate innovation.
**Job Description**
As a Customer Relations Representative, you will play a vital role in supporting CVS retail pharmacy stores by responding to customer calls, emails, and letters in a manner that reflects arenaflex's purpose and values. Your exceptional customer service skills will enable you to serve as a customer advocate, researching, responding, or interpreting company procedures or policies to delight our valuable pharmacy customers.
**Key Responsibilities:**
* Respond to customer calls, emails, and letters in a timely and professional manner, upholding arenaflex's goals of delivery through responsiveness, reliability, and professionalism.
* Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
* Utilize excellent communication skills to review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications.
* Partner with internal teams to resolve customer issues and provide solutions that meet their needs.
* Maintain accurate records and documentation of customer interactions and resolutions.
* Participate in ongoing training and development programs to enhance customer service skills and stay up-to-date on company policies and procedures.
**Available Work Shifts:**
* Monday-Friday, 10:30am to 7:00pm (EDT)
* Sunday-Thursday, 10:00am to 6:30pm (EDT)
* Tuesday-Saturday, 10:00am to 6:30pm (EDT)
**Pay Range:**
The typical pay range for this role is:
* Minimum: $17.00
* Maximum: $27.90
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a bonus, commission, or short-term incentive program in addition to the base pay range listed above.
**Benefits:**
arenaflex offers a comprehensive benefits package, including:
* Medical, dental, and vision benefits
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Fully-paid term life insurance plan
* Short-term and long-term disability benefits
* Well-being programs
* Education assistance
* Free development courses
* CVS store discount
* Discount programs with participating partners
* Paid Time Off (PTO) or vacation pay
* Paid holidays throughout the calendar year
**Required Qualifications:**
* Minimum of 1 consecutive year experience in customer service
* Excellent communication, organization, and follow-up skills
* Ability to articulate program details to customers over the telephone and in writing
* Strong PC skills, including the ability to toggle from different applications
* Microsoft (MS) Windows-based applications and MS Office proficiency
* Flexibility in work schedule and ability to complete paid company training program
**Preferred Qualifications:**
* Bilingual in Spanish
* Prior inbound Call Center experience
* Previous experience working from home a plus
* Prior retail experience or Pharmacy experience
**Education:**
* Verifiable High School diploma, GED, or equivalent experience
**Join arenaflex Today!**
If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. arenaflex is an affirmative action employer and an equal opportunity employer, committed to promoting and sustaining a culture of diversity, inclusion, and belonging.