**Job Title:** Experienced Customer Experience Specialist - Work from Home Opportunity at arenaflex
**Job Description:**
About arenaflex
At arenaflex, we pride ourselves on being a leader in the customer experience industry, providing innovative solutions and enhancing interactions for the world's leading companies. Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards. We believe that every interaction should be treated as unique, and we strive to create a personalized experience for our customers.
Why Choose arenaflex?
We offer a range of benefits that make us an attractive choice for job seekers:
* Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure they have the skills and knowledge needed to excel in their roles.
* Competitive Wages: We offer competitive salaries that reflect the value we place on our employees' hard work and dedication.
* Full Benefits: Our employees enjoy a comprehensive benefits package, including medical, dental, vision, 401k, and more.
* Paid Time Off: We believe in work-life balance, providing our employees with paid time off to relax, recharge, and pursue their passions.
* Employee Wellness and Engagement Programs: We prioritize our employees' well-being, offering programs and resources to support their physical, emotional, and mental health.
Your Impact
As a Customer Experience Specialist at arenaflex, you will be a vital part of our team, providing exceptional support to our customers via telephone and/or Internet. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities
* Provide customer support to customers via telephone and/or Internet, e.g., instant message, email.
* Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move the customer to appropriate Product Support Specialist.
* Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
* Processes a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries.
* Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.
* When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
* Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
* Updates customer information and ensures accurate entry of contact information.
* Meets standards of job, such as quality standards, adherence to schedule and average handle time.
* May provide guidance and/or mentoring to less experienced associates.
* Other related duties assigned as needed.
Qualifications
We are looking for individuals who possess the following qualifications:
* High School Diploma or equivalent
* 18 years of age or older
* Excellent customer service skills that build high levels of customer satisfaction
* Typing 25 WPM
* Proficient in PC operation and navigation
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
* Have excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Strong listening skills
* Ability to work remotely in a virtual team environment
Being One of Our People
At arenaflex, we believe in creating an environment that promotes happiness from the inside out. We value our employees and strive to provide an environment that inspires learning, teaching, and growth. We want our employees to come to work motivated and proud to be part of our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want our employees to be and feel at their best, always.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
Apply Now
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