Are you a motivated and customer-focused individual looking to make a real impact in a dynamic environment? Do you possess excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join the arenaflex team as a Bilingual Spanish Call Center Customer Service Representative.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At arenaflex, we value individuality and recognize the unique contributions each associate brings to the table. We're a company that appreciates ideas and new ways of thinking, and we're always looking for talented individuals to join our team.
**Job Summary**
As a Bilingual Spanish Call Center Customer Service Representative at arenaflex, you'll be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You'll also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**Responsibilities**
* Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests, status changes, complaints, and grievances
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background and drug screening required
**Preferred Qualifications**
* Previous experience in a call center environment, preferably in a customer service role
* Bilingual Spanish language proficiency
* Familiarity with NJ Family Care rules/guidelines and other related program policies
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and meet productivity standards
**What We Offer**
* $17.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
**Work Environment and Culture**
At arenaflex, we value a positive, employee-friendly culture that supports the growth and development of our associates. Our work environment is dynamic and fast-paced, with a focus on delivering exceptional customer experiences. We're committed to creating a workplace that's inclusive, respectful, and supportive of all associates.
**Compensation and Benefits**
The pay for this role is $17.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. We also offer a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**How to Apply**
If you're a motivated and customer-focused individual looking to make a real impact in a dynamic environment, we invite you to apply for this exciting opportunity. Please submit your application through the link below.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Request**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .
**Vaccination Policy**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.