At arenaflex, we're passionate about delivering exceptional customer experiences that inspire and empower our customers to achieve their goals. As a Bilingual Customer Service Specialist (Spanish), you'll play a vital role in helping us achieve this mission by providing top-notch support to our wholesale and retail customers. If you're a customer-focused individual with a passion for delivering outstanding service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're committed to creating a workplace culture that values diversity, inclusion, and employee growth. Our people are behind the strength of our success, and we invest and support them in achieving their full potential.
**Job Summary**
As a Bilingual Customer Service Specialist (Spanish), you'll be responsible for providing exceptional customer service to our wholesale and retail customers, ensuring their needs are met, and exceeding their expectations. You'll work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be responsible for processing sales transactions accurately, maintaining precise work order files, and pulling products from the sales floor or warehouse.
**Key Responsibilities**
* Provide exceptional customer service to wholesale and retail customers, ensuring their needs are met and exceeding their expectations
* Work closely with customers to determine their needs, answer their questions, and recommend the right solutions
* Process sales transactions accurately and consistently, following policies and procedures
* Maintain precise work order files and formulas
* Pull products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Essential Qualifications**
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must be able to read, write, comprehend, and communicate in English
* Must be able to read, write, comprehend, and communicate in Spanish
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have a valid, unrestricted Driver's License
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Ability to multitask and prioritize tasks
* Basic math skills and accuracy with handling cash and credit transactions
* Ability to work independently and as part of a team
* Strong problem-solving skills and ability to think critically
* Ability to learn and adapt to new products and procedures
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Online training and development courses
* Mentorship programs
* Leadership development programs
* Opportunities for advancement and career growth
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values diversity, inclusion, and employee growth. We're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our employees are our greatest asset, and we invest in them to help them achieve their full potential.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly wage
* Opportunities for overtime pay
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Employee discounts on arenaflex products and services
* Opportunities for career growth and advancement
**How to Apply**
If you're a customer-focused individual with a passion for delivering outstanding service, we want to hear from you! To apply for this exciting opportunity, please submit your application online through our website. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, supportive, and empowering. We're proud to be an Equal Employment Opportunity employer and welcome applications from candidates of all backgrounds.
**Note**
arenaflex is a proud supporter of the VEVRAA Federal Contractor and requests state and local employment services delivery systems to provide priority referral of Protected Veterans. We're committed to creating a workplace culture that values diversity, inclusion, and employee growth.