Are you a passionate and dedicated individual with a flair for exceptional customer service? Do you possess the ability to communicate effectively in both English and Spanish, and thrive in a fast-paced environment? If so, we invite you to join our dynamic team at arenaflex, a leading provider of customer experience solutions, as a Bilingual Customer Service Representative.
**About arenaflex**
arenaflex is a global leader in customer experience, connecting the right people with innovative solutions to deliver outstanding results. Our can-do culture empowers and supports our employees to reach unimaginable heights while growing our business to make a global impact. With a rich history of over 25 years, King Teleservices, a subsidiary of arenaflex, has been providing call center services to enterprise and local government customers in the United States, serving as a trusted partner for top companies around the world.
**Join Our Team Today!**
We are seeking highly motivated and customer-focused individuals to join our team in Brooklyn, New York. As a Bilingual Customer Service Representative, you will play a vital role in supporting incoming calls from New York City residents, providing exceptional service, and resolving complex issues in a professional and courteous manner. This is a full-time position with full health and wellness benefits, paid training, time off, and other employer perks.
**Responsibilities:**
* Address incoming inquiries from NYC residents related to city-oriented issues
* Maintain a professional demeanor with all customers and provide services with courtesy and patience
* Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from customers
* Provide accurate information in a timely, professional, and courteous manner
* Direct requests to the appropriate department or agency for further action
* Build upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling
**Requirements:**
* A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
* Must be able to work onsite only at our Brooklyn, NY location
* Bilingual in Spanish with a strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English)
* Professional written and verbal communication skills
* Commitment to professionalism and a positive customer service experience
* High level of computer proficiency and strong communication skills
* Thrive in a fast-paced environment dealing with all types of customers and personalities
* Willing to work evenings or overnight shifts with weekend schedule availability
**Benefits & Perks:**
* Bilingual only $17 per hour (training wage)
* Bilingual only $18-19 per hour (after training wage, based on shift selection) + earn weekly attendance/performance bonuses
* Full health and wellness benefits Day 1 of employment
* Paid time off
* 401(k) retirement plan + company-paid life insurance
**Why Join arenaflex?**
* Opportunity to work with a global leader in customer experience
* Collaborative and dynamic work environment
* Comprehensive training and development programs
* Competitive compensation and benefits package
* Chance to make a positive impact on customers' lives
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
**Apply Today!**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and join our team at arenaflex as a Bilingual Customer Service Representative.
**Note:** arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex.com email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to
[email protected].