At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Bilingual Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a customer-focused individual with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company that's been a leader in the distribution of shipping, industrial, and packaging materials for over three decades. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible experience. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional results.
**Job Summary**
As a Bilingual Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Bilingual (English / Spanish) - fluent in both verbal and written forms
**Essential Qualifications**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced call center environment
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in Microsoft Office and Google Suite
**Preferred Qualifications**
* Experience in a customer-facing role, preferably in a call center environment
* Knowledge of arenaflex's products and services
* Experience with customer relationship management (CRM) software
* Certification in customer service or a related field
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment**
* arenaflex is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional results
**Compensation and Growth Opportunities**
* Pay from $25 to $28 per hour with significant growth and earning potential!
* Opportunities for career advancement and professional growth
* Tuition Assistance Program that covers professional continuing education
**How to Apply**
If you're a customer-focused individual with a passion for delivering legendary service, we want to hear from you! Apply now to become a part of our team and help us deliver exceptional customer experiences that exceed our customers' expectations.