Job Description:
• Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk and regulatory awareness and accountability balanced with innovation and member-service orientation.
• Oversees research, creation and development of concepts that aligns employee and members’ needs with business or USAA objectives, while advancing USAA transformation into a design-led organization.
• Leads the design review and approval process and ensures consistent alignment with USAA and industry design standards and guidelines.
• Supports a culture of transparency and healthy challenge via design critique, continuous learning and accountability for high standards of quality.
• Partners with and influences USAA, Technology, and Business Leaders to define, plan, design, and monitor touchpoints within assigned spaces across all digital channels.
• Works in very close collaboration with other Executive Directors of Design to create breadth as well as depth of knowledge across domains.
• Collaborates with other design team to drive transformation by establishing and delivering design concepts and final solutions that enable elegant solutions to business problems through employee and member empathy.
• Identifies new and improved ways to manage the digital creative process, as new platforms and technologies evolve.
• Develops and ensures a consistent application of design and delivery processes.
• Develops talent in the design community to deliver performance and results – including the identification, development and retention of talent with requisite design capabilities.
• Holds self and teams accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to design operations and services.
• Owns the relationship management responsibilities for business executives and external design agencies for their area of focus.
• Builds and leads high-performing design teams by attracting and hiring the best talent and providing a nurturing yet challenging environment.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements:
• Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years of progressive related design experience developing digital product and experience strategies, managing major initiatives and delivering compelling design solutions within a complex matrix environment.
• 4 years of direct design team leadership or leading matrixed or cross-functional creative teams and experience in building, managing and/or developing high performing design teams.
• Demonstrated experience in digital product and/or service design, experience design, design research and human center design approaches.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Fluency in current design and interaction standards across multiple channels.
• Excellent communication, presentation and organizational skills.
Benefits:
• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education