Human Interest is a high-growth fintech company on a mission to provide retirement benefits to all lines of work. As a Customer Support Associate, you will be the frontline face of the company, helping customers maximize their retirement savings platform and providing exceptional service across various communication channels.
Responsibilities
- Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
- Work cross-functionally with internal and external partners to solve customer issues
- Service a geographically diverse customer base
- Provide best in class customer service
- Work in a fast-paced evolving startup environment
- Manage follow-ups with customers as required
- Help other areas of the organization when needed
- Manage performance to company set standards and adhere to a workforce management schedule
Skills
- 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
- Passion for serving customers
- Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
- Ability to communicate with confidence, professionalism and empathy over the phone and through email
- You remain composed in high-stress situations and convey empathy for our customers
- Meticulous attention to detail - rarely making typos and noticing discrepancies
- Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment
Benefits
- A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend; quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
Company Overview
- Human Interest is a 401(k) provider that helps employees of small and medium-sized businesses save for retirement. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://humaninterest.com.